Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jan 12, 2018
Recommend
CEO approval
Business Outlook

Pros

I had the opportunity to travel for meetings and trainings. The opportunity to attend the annual meeting in Amsterdam is really fun - however it is not guaranteed and still promoted as part of your overall comp/benefits. Free monthly lunches and team socials were nice.

Cons

The base salary is very low - don't let them tell you otherwise! Management will say that they are on par with the market and data was studied but will not explain any further. So you are left to blindly accept them at their word. They will include other benefits in your overall deal but they are standard and often not monetary so it doesn't help you with your actual life. If you can tell me how to invest apples and pay your rent in coffee, I would love to know the secret! Bonus structures can change at any time and will become increasingly hard to achieve. If you are not part of the in crowd, you will go absolutely nowhere in the company. Just like high school, it's a popularity contest to see who they will invite to sit at their table. Managers even have the same inflated sense of power and importance as a 16 year mean girl. The company expects cult like devotion and adoration from all employees. They will find various ways to mold and shape you into what they want - carbon copies of the same person who stare blankly, do what they are told without question and passionately display adoration during team meetings and sessions. Don't drink the kool aid! Managers in Toronto and the NA Office Team senior team management are wolves in sheep's clothing. At first they will appear friendly and will encourage you to open up to them and feel free to speak up. WARNING - Do not confide in them, never challenge them or speak up in any way that does not align with their plans. Doing so will create a target on your back - they will find ways to make your job more difficult, you will suddenly be told you are under performing during 1:1s or reviews, placed on performance improvement plans, and asked to consider whether the job is the right fit for you. They will incessantly harass and bully you, find non-existent problems to blame you for, and ignore any of your achievements because they do not like you - not because of your job performance. It has forced great employees to leave so that they can work in a place where they are treated fairly and with simple respect. There is an expectation to do anything and everything you are asked of regardless of your own workload or if the person asked last minute. which often happens. You are seen as not being a team player if you don't always say yes. You will learn a lot but will have no where to apply your knowledge/skills. There are little to no opportunities for promotions at a local level. If there are promotions, they are not given to the right people : external from the company or not from the local office, unqualified, unprofessional, and immature. Basically an employee would only be promoted because a higher manager liked them more than other candidates and not based on professional merit. Managers in the Toronto office will gossip among each other and continue to play favourites. Also, it is often a very uncomfortable and unprofessional environment when some managers decide to speak in another language while others are present and part of the conversation. Just plain rude. The office team is expected to do many tasks that will not be recognized, rewarded or compensated. They are often the tasks that don't fit neatly into someone else's role and it gets dumped onto the local Office Manager. Upper management of the Office team is a joke - they are unqualified, have no people management skills and act like a clique.

2.0
Jan 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Starting salary just under London living wage, but at least it's not minimum wage like most call centre jobs, it's not a 0-hour contract (though you may get deducted pay for time off sick) and you get a free meal each shift, extra pay for working evenings, nights and weekends, free drinks once a month, and with a bit of luck a bonus every three months. The multilingual, multicultural diversity among staff members is awesome.

Cons

All your calls are recorded. ALL of them. Customer service executives are encouraged to put - and keep - callers on hold, because it benefits the statistics (not the customers, or actual solution quality). The organisation prides itself for being young, and in that culture some people in leadership positions forget or simply fail to treat employees as adults. The immature culture this breeds starts grating after a while, especially when you find yourself spoken to like a child, or feeling unsupported as a member of staff in times of need (calling in sick 3 times in a year leads to disciplinary meetings and possible dismissal, even to employees getting injured in accidents or suffering from cancer). A lack of mature people combined with extreme focus on processing as many calls as quickly as possible does not benefit high-quality, genuinely empathetic customer service. The first few weeks in customer service, when you're still in training, you'll feel supported and coached. After that, you get reminded of your performance stats almost daily, which feels like doom hanging over you all throughout your six months (or more!) probation. Personal use of company computers is understandably restricted, but you are expected to fill up your personal smartphone with all the apps the company pushes on you to monitor your schedule and keep up with internal news and updates, and keep up with your team's group WhatsApp. You're expected to show this loyalty and commitment to the company, but the company doesn't show much of it back - it just thinks it does, by way of posting inspirational quotes on Facebook for Work and covering offices in posters for endless in-work and after-work events.

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Booking.com Response
7y
Thanks for taking the time to give us this feedback, it will help us improve as a company. As an employer, we’re dedicated to our inclusive, open and encouraging workplace for our people. When it comes to our customers, we’re committed to providing them the highest quality service. However, it sounds like you’re experiencing frustrations that leave you feeling unsupported and unable to serve your customers well. We’re actively working on improvements that will help in those very areas. We‘re currently working on reviewing our absence policy. Improving this will help employees who face serious issues to be treated fair and empathetic while making more reasonable adjustment to the work condoition when appropiate – making sure everyone is being supported, our customers are being cared for, and everyone has the opportunity to grow. We also want you to know this is not the only place you can share your feedback. You can speak to us directly via internall channels, either by contacting our confidential 24-hour compliance hotline or your regional HR. Hopefully you’ll stay with us and be a part of the positive changes we’re making. The People Team at Booking.com
3.0
Feb 3, 2017

B.com - Go-->Grow -->Leave

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ Great coworkers- lifetime friendships in some cases + Travel Opportunities + Good place to start a career- but it will likely be a place you move on from in 2 years especially if you are in a large metro area (Chicago, SF, Seattle, Toronto, Vancouver etc).

Cons

The most reviews from early Feb and late January were either written directly from someone in HR or someone still coming off the high of BAM. Fun fact, both were supposedly written by employees in Bellevue/Seattle which is also home to Americas HR leadership. "Keep doing what you're doing. We're winning with customers and we're winning with employees." "Awesome culture - empowering, autonomous, caring. Management cares, and I feel valued. Compensation + everyone qualifies for bonus. The only reason you don't get bonus is if you're significantly under performing. This is a strong growth company that puts people first." If you are in a sales/account management role be prepared to move in order to grow your career . If you are in a HR/Recruiting role you will have zero growth opportunities within the Americas region. If you're in one of these capacities and either have a family or are thinking about starting one please note this will in fact be detrimental to your path at B.com. If you don't believe me check out how many people have left the company in the past 3 years. Lastly- heading to AMS for the annual meeting is a privilege. A very pricey privilege. If you want to know why your annual comp is lower than other OTAs take a look at BAM = that's where your comp is going.

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