Booking.com reviews

Awful career progression and management. Leadership team constantly changes the rules under the claim of 'transparency' but worsens the situation. Complete nonsense buzzwords like fairness and transparency used as an excuse for terrible decisions. No communication around new rules, just rumours flying everywhere about the changes. Latest rules can require years and years of waiting between promotions. Middle management unwilling to make leadership aware of employee pain. A hapless Works Council completely unable to defend employees against unreasonable impositions. Just, sad.

Management breaks or makes the job and recently management has caused so many people to quit or find other opportunities. I worked there 3 years and had to leave because they hardly offered new shifts. When they did, it always seemed people that sucked up to team leads and management would get morning shifts. Everything changed! When I started it wasn’t stressful and our main goal was to provide great customer service to our guests. Now they are numbers based when this job doesn’t require any sales or retention of guests. They make you worry about your talk time, customer satisfaction, your adherence, hold time, your contacts per hour on phones and email, finalize and then make you track every reservation you worked on. Basically the job is being micro managed and are just money hungry. Booking offered a trip to Amsterdam for conferences but that was cancelled. They are open 365 days, they do not close for any holiday. So chances of you working important holidays are high. I spend my New Years at work when the clock hit 12:00 am, January 1st. Management will stab you in the back especially if they do not like you. I’ve seen it happen to a lot of people. Management is bad, favoritism, stressful, dispensable, they don’t care about you.