Pros
The pay was decent as in a bit higher than minimum wage depending on the city you are working in Transportation Benefit , Fitness Reimbursements, Quarterly Bonus (sometimes), 22 paid days off a year.
Cons
Management is VERY VERY disorganized, inexperienced and biased. They constantly hire externally and there is no way to move up in the company unless you kiss butt and agree with all of the incorrect things they say. -They constantly ask for feedback but when it’s given, you’re in a vulnerable position because they WILL use what you said against you and a target will be on your back. Its all about FAVOURITISM here not experience, skill, drive and hard work. - The managers and Team Leads are always gossiping amongst each other. - They let go a lot of great staff over the last year because they voiced their opinon and replace them with people who are desperate and will take the job just to get their papers. This office is now filled with people on VISAs. Nothing against the employees just the management because they know these people will stay. If you ask people in the office on VISAs if they like the job they will tell you that they really dont but they need to stay in this company in order to help with being able to stau in the country. Very sad. - They constantly have an eye on you and make sure you KNOW this. - They say things like its not about the numbers but that’s a lie. When it comes to bonuses or shift changes its ONLY about the numbers which causes people to cheat the system and yet they are the ones that are praised. P.S The free fresh fruit only applies if you work the early shift (if you’re lucky) or when the VIPs come into the office... The job itself is very tiring! Mostly because you have no control to help these poor guests who call. The policies and procedures are so disorganized and/or incomplete and so most of the calls we get are complaints we can’t help with. Where are the Team Leads who are supposed to help during these calls? Probably in a meeting. They have about 5 meetings a week where the staff is left without assistance while they’re getting catered lunches. After your shift you just want to go home and cry. The next morning, you contemplate calling in sick. Just looking for a new job but will definitely be quitting Every year theres a trip to Amsterdam. This was really motivation for a lot of people at the bottom of the chain aka us (because managers and people in any other position get to go no matter how long theyve been with the company BUT for us, we had to be in the position for a year) and they just decided that there will be NO trip to Amsterdam this year as they cancelled it forever)
