Booking.com reviews

4.1

80% would recommend to a friend

(7,585 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,585 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Feb 5, 2017

Just go work at Expedia.

Recommend
CEO approval
Business Outlook

Pros

They do provide extensive training and if you've been with the company over 6 months, a free three day trip to Amsterdam for the annual company meeting and party. It is a European based company, so they are very generous in the amount of PTO (18 days), but that's standard anymore with most tech companies. The health insurance is good and the company pays a large portion of the premium.

Cons

Booking.com acknowledges that they pay below market average, but justify this by saying they provide you extensive training (which they should if they want you to perform in such a specific manner) and free snacks (apples, bananas, granola bars) in the lunch room. Having friends who work at Expedia, I found out that they pay nearly double to what Booking.com does. Note that the turn-over at Booking.com is high; most people don't stay beyond a year. Unfortunately this means that most of the high performing/talented colleagues end up leaving and the ones that stay are consistent average or low performers. You received your quarterly "bonus" based on your overall office performance, which means that low performers are rewarded equally as high performers (they say that high performers get 1-2% more on their bonus). I also found it interesting that we consistently missed our office goal by .2 to 1%, which deducted from us receiving a full bonus. Management is very, very, very green; most have never worked at another company and were promoted because they've stuck around the longest, not because they have management or leadership talent.

3.0
Apr 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Overall atmosphere and intent of the co is good, it was nice that they said they would research like positions in our market ... until they swiftly and quietly changed the title of the lowest paying position to avoid paying fairly

Cons

The higher ups promote people who spend time rubbing elbows with the boss and don't notice those actually busy doing the job, though all the statistics and results are monitored closely and easily available to them

2.0
Apr 22, 2014
Recommend
CEO approval
Business Outlook

Pros

The work environment is pretty amazing, even though I worked in one of the "lamest". Free fruits, good benefits inc. The salary is rather good if you have good computer literacy, what could allow you to reach the quarter's targets.

Cons

A good part of the Customer Service Team-leaders are absolutely unskilled, most of them started with an Executive job in which they did not even get to the targets they are supposed to lead agents to reach. On the other hand, you get promised awesome job opportunities but there is absolutely no consideration for one's commitment to the business. Job opportunities are being granted on the applicants' sympathy with the person in charge of the recruitment. This side is changing with the new Office Manager but the harm is done now.

Viewing 118 - 120 of 7,585 Reviews

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