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      British Airways

      Part of International Airlines Group

      Engaged Employer

      British Airways reviews

      3.7

      64% would recommend to a friend

      (3,697 total reviews)
      avatar

      Sean Doyle

      78% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.5

      Culture & values

      3.5

      Career opportunities

      3.4

      Work/Life balance

      3.1

      Senior management

      British Airways has an employee rating of 3.7 out of 5 stars, based on 3,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Jan 4, 2019

      Donkey work

      Mixed fleet cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best bit is the odd day off you might get in a foreign city, and your well earned days off at home.

      Cons

      It's thankless. Customers dont care about you and the company doesn't care about you. It's very physical work and you spend a lot of time trying to catch up on sleep. You will never have any kind of financial stability with the low rate of pay. One false move and you are out the door. Grandma died? too bad you cant have the day off. Sick again? Three strikes and you are out.

      1.0
      Mar 18, 2018

      Dont waste your time. Avoid !!

      Inside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The free tea and coffee. My desk is nice. The free British Airways highlighter pen. An appreciation that life is too short to work here.

      Cons

      Huge staff turnover. Management at all levels have no airline or travel industry experience whatsoever. Formal complaints made against staff for undermining their colleagues.

      4.0
      Mar 18, 2018

      No Future

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues. Fun enviroment. Everyone was helpful and management were very understanding if you had any problems. Very down to earth and make sure that all staff are doing okay everyday.

      Cons

      Shift work - you could have less then 24 hours notice for you shift to change. this was a constant issue where you wouldn't be able to plan anything as your shifts could change at the drop of hat. It was just down to lack of staff and too many changes happening at once.

      Viewing 40 - 42 of 3,697 Reviews
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      Glassdoor has 3,989 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.