Capital One reviews

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Richard D. Fairbank

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13K reviews
2.0
Nov 15, 2018

Golden Handcuffs

Recommend
CEO approval
Business Outlook

Pros

Capital One has a great compensation package, and as with most jobs, you'll find some decent people working there.

Cons

Performance management is atrocious, outdated, and insulting. The other reviews that you read on here are not exaggerations - Capital One is FULL of employees that will "play the game" and do whatever is necessary to get to the top of the pile. It creates a toxic work environment filled with unethical employees and management, which also fosters their culture of "change for the sake of change". Senior management is always feeling a need to "make their mark" on the org, and as such demand regular sweeping changes to the way things are done. God forbid someone does a great job but doesn't consistently innovate - that's a recipe for dismissal. Additionally, hiring practices have become a circus. Capital One wants so desperately to be acknowledged by others as a "tech company" that they've adopted a number of similar practices as the real tech counterparts use. Here's the problem: People actually want to work at Facebook and Google because their products aren't boring. Those companies can get away with selecting the top 1% of candidates because they have a constant deluge of applicants. Capital One does not, so stop acting like turning down highly qualified candidates in the name of "well they had 95% percent of what we needed, but we just don't feel like coaching the next 5%". It's ridiculous and we let too many great candidates go.

1.0
Jun 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Solid benefits, some excellent Scrum Masters and Engineers who are not properly leveraged.

Cons

Management creates a toxic workplace. The twice yearly review process discourages teamwork and kills morale by forcing managers to put 20% or more of their reports on a performance plan or terminiating them. This is no way to create a good work environment or culture. Promotions are subject to cronyism and engineers are encouraged to look out only for themselves. Valuable, high-performing engineers are not developed or promoted. With the recent Chicago lay-off announcements, morale is terrible. It seems like the Virginia offices are better places to work, but steer clear of the Chicago and Rolling Meadows locations if you are looking for a safe workplace. There is no opportunity there.

1.0
Dec 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Capital One Canada is an interesting company; being a foreign branch of a top american bank, it has access to great associate development programs and training resources. They also compensate their associates above well industry standard to compete for talent in the financial services space and technology space. This company is a great stepping stone for new graduates.

Cons

There are quite a bit of lifers in middle management at Capital One Canada. These lifers are pretty much stuck and content or even happy. They get paid at less 100k base salary for delivering the quality of work of a junior consultant. Sweet Deal, Right? The chance of transitioning to a big 5 bank probably means a pay cut or running the risk of being the underperformer of a big bank. As these are lifers could only perform in a junior consultant level, the top tech firms like apple, google, amazon, etc, probably won't take them and tech startups mean getting a pay cut and doing REAL work, so NO… Staying put is probably in their best interest. They make it incredibly difficult for new hires to settle in. The turnover is pretty high, on average associates stay for least than 2 years. P.S. A lot of the 4-5 stars are fake posts from HR. If you filter the rating from highest to lowest, you would notice that there are not a lot people find the posts "helpful" but you filter the rating from lowest to highest, you would notice a lot more people find the post "helpful".

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