Citi reviews

3.6

65% would recommend to a friend

(36,501 total reviews)
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Jane Fraser

67% approve of CEO

57% positive business outlook

Citi has an employee rating of 3.6 out of 5 stars, based on 36,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citi employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

37K reviews
3.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Good pay relative to Belfast market for senior SWEs - Generous benefits package - Large scale projects to work on across the application estate - Modern-ish tech stack

Cons

- Abysmal morale within the company despite making $3+ billion per quarter in profit since 2024 - Internal politics is a huge drag on getting anything done, frequently eels like teams work against rather than with one another - Average skill level of colleagues worldwide is poor, pervasive culture of managers whose main goal is to grow their "clique" in headcount terms over everything else, combined with RIF initiatives/headcount reductions at the expense of institutional knowledge, creating a toxic ambient environment (both encouraged by leadership)

4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the atmosphere here at this particular location. Given the nature of the work that was done there, employees were permitted to dress in casual attire with only a few minor dress code rules. The job was quite simple to complete once training was completed. The work is monotonous, however, employees are cross-trained in all departments and so the ability to change what you do throughout the length of your shift makes it easier. The shifts always would go by quickly and when there was minimal work available, once everything was completed for the shift, employees were aloud to leave for the day early. This was a great perk because we would still get paid for having worked the entire 8 hour shift. There is a Aramark cafeteria to purchase meals, snacks and beverages for those that wish too and while pricey, it is very good food. The management staff are always super helpful to the employees and are all very down-to-earth and not intimidating in the least. The only downside of the role itself is that the work environment is very open....almost as though you are in a large school cafeteria and you are able to sit wherever you would like to sit and with whomever you would like to sit with. Talking amongst one another is also permitted so long as no one is getting so loud that they are disturbing others around them. That being said, due to the majority of the employees on my particular shift being rather young, like in their early to mid 20s...there was a lot of employees that would , how do I put this...have relations outside of work and oftentimes the drama of it all would make its way back into the workplace. Basically, everyone knew what everyone was doing outside of work and with whom. There were many employees that were dating another employee on the same shift. And this was not always an issue really, until the two were not an item anymore and then the unnecessary drama would begin. This was probably the most annoying thing about working there overall. But as far as the job itself, the pay was really good and job security was really good as well. I left as I was in the late stages of pregnancy and left just before my due date and had no plans to return as I was intending to be a SAHM for at least 2 or 3 years after my daughter was born. Worked here for around about 3 years, give or take and I would have continued to work there if it were not for having been pregnant and having to leave to have my baby. There are 3 shifts and its quite simple to change what shift you are working on to one of the other two shifts available, from what I witnessed. I saw plenty of co-workers who wanted to switch to either 1st or 3rd shift for whatever reason. It typically was a pretty swift process, as well ....I don't know if that is still the case today or not, but I cant imagine much has changed there. I would recommend this employer as its a great company to work for and they have many great benefits and very good starting pay.

Cons

quite a lot of unnecessary drama that makes it feel as though you are in high school all over again, could have just been the shift I was working which had more of a large number of very young employees, starting at 18 on up to about 25ish,,,the majority of employees on the 2nd shift were in this age range. Due to the very casual environment as there is no public access to this building, this was likely the cause for all the unnecessary drama. Other than that, I was quite happy overall with anything relating to the actual job itself.

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The brand name still carries some weight on a resume, and there are individual colleagues who are genuinely talented and trying their best within a difficult environment.

Cons

My experience here has been one of the worst of my career, and I don’t say that lightly. I’ve spoken with people who have been at this company twenty-five-plus years who tell me this is the worst they have ever seen it. On my own team, everyone from the director to the VP to the SVP is actively interviewing elsewhere, both inside financial services and outside the industry entirely. That alone should tell leadership something is deeply wrong. It started with a clear bait and switch between what was described during the hiring process and the reality of the role and environment once I joined. From there, conditions have steadily eroded. The return-to-office policy shifted from two days a week to three with little meaningful justification, and the rollout of hot desking and seating charts has been genuinely chaotic. There are not enough seats for the people being told to come in, and parking is inadequate. The basic logistics of being in the office, something the company is mandating, have not been thought through. The mismanagement of the product and technology organizations from the top down is the most frustrating piece. Strategy is inconsistent, priorities shift constantly, and leadership at multiple levels does not appear to understand the work their teams are doing. Policy rollouts are rushed and poorly communicated. At the executive level, Jane Fraser’s recent public alignment with the current administration reflects poorly on the company and feels disconnected from the workforce. The broader strategic pivot, exiting personal banking in the US to focus narrowly on credit cards, wealth, and large loans, looks like a significant long-term mistake, and the leadership team driving it does not appear equipped for the execution.

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