Concentrix reviews

3.9

76% would recommend to a friend

(44,710 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,710 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Met some really great people. And I can work remotely, but that has its downfall

Cons

Never thought you could micromanage, micromanagement but CNX has proved me wrong. With their shady “SecureCX” camera that allegedly doesn’t watch or record you all shift…well it does. I get up every 45-50 min for a walk due to my restless leg syndrome, lasts maybe 3-4 min tops, and my screen locks me out because it doesn’t see me. The light on my camera never goes off so it’s constantly watching me for a crappy $16.22 an hour. It took me 4 years to go over $15 an hour. The camera did it for me as I researched and it is not safe to have biometrics of employees but they are a shady company. Each year you barely get a 10-15 cent raise. They don’t care about employees. Cost of living is through the roof already but after implementing their invasive camera demands, I quit after 5 years.

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Concentrix Response
2y
We strive to always keep a warm and inclusive Concentrix + Webhelp culture at the forefront of what we do. It’s always evolving, just like every company culture should be. We want everyone to feel like their pay reflects the hard work that they have done and the impact that they have made. We’re sorry to hear you weren't satisfied with your leaders, pay or work set up during your time here. We’re always reimagining new ways to show how much we value our teams but sometimes you have to roll up your sleeves and tackle the tough stuff. That’s why we appreciate your feedback. It gives us the chance to think about what we can do better. Thanks again for taking the time to send us your thoughts.
1.0
Feb 9, 2024

Misleading

Recommend
CEO approval
Business Outlook

Pros

It's a remote job which is good

Cons

Remote job: was told to surrender my health license in several states as I will only be using my P&C license, and that it wasn't the same as canceling the license. Wrong. It's the same thing. I was told that I would need to pay a reinstatement fee to resume it, some states cost more to do so. I was hoping to keep my license active. Also, the trainings are way too long, there are 4 trainers who gossip about certain employees they don't like, one told me they spread malicious lies about me which is cause for a sexual harassment claim. Furthermore, the information is false, but they don't care. I found I was missing 14 hours of pay over two pay periods and called their "Peoples Solutions" line only to be told, after speaking to several people about it, that the Training Sales Manager has to put in the ticket to fix it. Are you kidding me? This is absurd. These remote call center jobs are all "woke" virtue signaling those with differing views from their own. I may get terminated after this review, but I'll be at peace knowing I did something right to help thousands, if not millions, of other employees who go thru there revolving door.

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Concentrix Response
2y
Thank you for allowing us to address your concerns and feedback. We have zero tolerance for harassment or biased behavior in our culture and workplaces. Our game-changers have the right to come to work comfortably as they are. We encourage you to leave us more details so that we can investigate the concerns you have shared and create actions to immediately stop this behavior. To reach out to us, please use our confidential inbox, staff.online.feedback@concentrix.com, or speak with your local People Solutions Business Partner immediately if you are comfortable providing us with more details.
2.0
Jan 4, 2024

Its a job

Recommend
CEO approval
Business Outlook

Pros

- Work From Home - 40 hours a week with 2 paid breaks - Single/Family Benefits (You must opt in and they do deduct from your cheque after 3 months) -Its a paycheque which will be there in your account on time

Cons

- Low pay - You must work evening and weekends - Strict office rules (no personal devices ie. smart watch or cell phone, other desktop PCs laptops or even TV's. allowed in your office) - Rushed training with no time for questions even though they push new trainees to ask questions. This leads to falling behind in the curriculum (we were only 5 days of training in with 3 days of it system setup time and then they pushed us out of no where alone to the customers for 4 hours to learn in real time) that was a mess for sure! - Sink or swim mentality - You cannot email other co workers without manager approval, Also there wasn't a way to communicate with other co workers to even ask how their day was. It was almost prison like with too much control and micro-management for everything.

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Concentrix Response
2y
We're open to constructive feedback, even if it stings a little, because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. So, while we’re sorry you’re no longer a part of our Concentrix + Webhelp team, we appreciate the impact you made, which includes sharing your thoughts here on Glassdoor. Thank you!
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