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      DHL

      Engaged Employer

      DHL reviews

      3.8

      73% would recommend to a friend

      (3,338 total reviews)
      avatar

      Dr. Tobias Meyer

      83% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Senior management

      DHL has an employee rating of 3.8 out of 5 stars, based on 3,338 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      May 21, 2023

      Understaffed

      Data encoder
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is decent. 40 minute meal periods are nice.

      Cons

      Management is poor in prioritizing. Staff will leave before work is complete.

      avatar
      DHL Response
      3y
      Dear colleague, Thank you for taking the time to provide feedback about your experience working with us. We appreciate your positive comments about the decent pay and 40 minute meal periods. We recognize the importance of having enough employees to handle the workload effectively and to guarantee a manageable working environment. Rest assured, we are actively working on addressing the staffing issue and evaluating opportunities to hire additional team members. Your feedback on this matter is valuable and helps us prioritize our efforts to improve our staff allocation. We also appreciate your advice to management on the need to prioritize and allocate responsibilities more effectively. We will take this into account as we strive to improve our management practices and ensure a fair and balanced workload for all employees. Thank you for being part of our team and for sharing your opinion. Best wishes to Whittier! Your DHL Team
      1.0
      May 11, 2023

      Not good

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      No weekends or holidays Hours were nice 7-330pm PTO sick pay M-F

      Cons

      Extremely high call volume Hard to up sell

      avatar
      DHL Response
      3y
      Hello, Thank you for taking the time to share your feedback with us. We regret that you didn't receive the support you needed, and as a result, you were unable to perform your work effectively. Learning on the job, as well as self-learning are methods that are very much encouraged in our organization; however, this goes hand in hand with a supportive environment and available leaders to provide guidance and enable success. We take all feedback seriously and will use this as an opportunity to improve. Thank you again for taking the time to share your thoughts. We wish you all the best. Your DHL Team
      3.0
      May 9, 2023

      Not for the faint at heart

      Mail sorter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits nice co workers

      Cons

      Observed management being rude and disrespectful to employees that spoke English poorly. If you have no bilingual leadership stop hiring people you can’t communicate with in their native language

      avatar
      DHL Response
      3y
      Hello, Thank you very much for your feedback. The experience of our employees and the constructive and critical reports help us identify areas of opportunity and implement needed changes. Your comments about management being rude and disrespectful to employees who spoke English poorly is a serious issue. That is a concern to us, and we will investigate this because we believe good management is essential to prevent situations like these. We are very sorry that you have had negative experiences with your team in this regard. Our goal is that you feel respected and valued by us and that we are an employer of choice for you. However, we were all happier that you appreciated the benefits and your coworkers. Best wishes for your future. Your DHL Team
      Viewing 79 - 81 of 3,338 Reviews
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      ReviewsDHL reviews

      Glassdoor has 6,440 DHL reviews submitted anonymously by DHL employees. Read employee reviews and ratings on Glassdoor to decide if DHL is right for you.