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      DHL

      Engaged Employer

      DHL reviews

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      3.8

      73% would recommend to a friend

      (3,338 total reviews)
      avatar

      Dr. Tobias Meyer

      83% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Senior management

      DHL has an employee rating of 3.8 out of 5 stars, based on 3,338 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Feb 17, 2022

      Anti-union and anti-employee

      Logistics coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you love making cold-calls all day then this is the job for you!

      Cons

      Upon hire they tell you are working in logistics but you end up cold-calling carriers to take vehicles. They took away paid holidays of Christmas, New Year's, Memorial Day, Fourth of July etc. You now have to submit PTO to take these days off. And this means they could reject it. Employees were supposed to be give the Mondays after Christmas and New Years off but the client dictated that DHL could not give them day off. No business reason for this. Most carriers had taken the week off. Other employees could work from home due to Covid but Cox team could not based on non-health reasons. I was at home recovering from Covid and they required me to call in EVERY day to let them know if I was going to work from home.

      avatar
      DHL Response
      4y
      Hello, We have carefully read your detailed feedback. We are very sorry that you are not 100% satisfied with DHL. We expect our managers to serve as role models for employees across the Group, motivating them and demonstrating how their work helps the company achieve its goals. The promotion of this management style is a recurring theme in all development initiatives. We take your concerns about working during this global health crisis very seriously. We want to assure you that the health of our employees and our customers is always our top priority. We are also aware that our worldwide network plays an important role in this time, whether it is by shipping emergency medical equipment or delivering important products to individuals. If possible, our employees work from home to minimize the risk of infection in office buildings and on the way to work. We also encourage flexible working hours adapted to different roles. Our employees are free to join or not to join a union or employee representation body of their choice, free from threat or intimidation. We recognize and respect the right to bargain collectively under applicable law. We wish you much success and satisfaction in your next job. But most of all, thank you for all your efforts and your patience. Your DHL Team
      1.0
      Jan 24, 2022

      RUN!

      Tco/flight dispatcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      DHL and EasyJet makes lots of money off your back.

      Cons

      1. Working hours and shifts 2. No overtime available to help your colleagues and earn some extra money(and when there is any, you get abused) 3. No holiday slots what so ever 4. You need to get your tongue brown otherwise they put you to work for those that already have it 5. No active Health&Safety officers 6. They are more concerned about the customer not about employees 7. 1-2-1's that nobody cares about 8. "Discretionary" sick pay which translates into "we pay sick to those who clean our ears" 9. You are on your own and have to cover yourself for anything because everyone is looking to blame someone else to cover themselves. 10. No digitalisation 11. Briefings done differently within departments and not on time 12. They don't care if you report any H&S violations or risks until actually something bad happens. 13. Favoritism and discrimination at its finest. And I can go all day long.

      avatar
      DHL Response
      4y
      Dear colleague, We appreciate you taking the time to share your experience as a Flight Dispatcher of DHL with us. Our executives, in particular, act as role models for integrity and respect. They have a special role to play in implementing our corporate values: • Create a culture characterized by mutual respect, openness, and trust. • Do everything you can to promote the implementation of the Code of Conduct. • Ensure that the employees under your supervision comply with the Code of Conduct and be a role models of these values in your daily work. • Inform and advise your team about the standards and values set out in the Code of Conduct. • Provide opportunities for others to voice concerns openly and directly. The safety, health, and well-being of our employees are of utmost importance. In adherence to Deutsche Post DHL Group's Occupational Health and Safety policy, statutory regulations, and industry standards, we provide a work environment that is safe and conducive to good health, to preserve the health of employees, safeguard third parties and prevent accidents, injuries and work-related illnesses. We are aware of how important it is for employees to work together within a team and the company as a whole. It is therefore all the less pleasing that you have had to experience the opposite with us. We would be happy to improve this in the future and are counting on your detailed explanation. We are very sorry that you feel that our company does not stand behind its values. Feel free to contact your human resources department and share your experiences/ suggestions for improvement with them. Stay safe, and let us know how we can help, in case you need support. Greetings to Gatwick Your DHL Team
      1.0
      Dec 9, 2021

      Awful

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Parts of DHL I’m told are very good. Ryton on Dunsmore CS isn’t one of them

      Cons

      No leadership No communication Poor structure and general service by this part of DHL

      avatar
      DHL Response
      4y
      Dear colleague, Thank you for reaching out and leaving your impression of DHL here on Glassdoor. We are sorry to see that your experience with us has not been as good as you expected. Although we cannot go into details here, because we lack information of your situations and your site, we would like to encourage you to reach out to you HR department and leadership team to give them all the constructive criticism and feedback you have. We are certain our colleagues there will have an open ear for you and help you with your challenges. We hope that everything gets resolved in a timely manner and that you will remain part of our Big Yellow Family. All the best to you and your loved ones, Your DHL Team
      Viewing 85 - 87 of 3,338 Reviews
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