DHL reviews

3.8

73% would recommend to a friend

(3,338 total reviews)
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Dr. Tobias Meyer

83% approve of CEO

64% positive business outlook

DHL has an employee rating of 3.8 out of 5 stars, based on 3,338 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Good community and support workers needs.

Cons

will have to work in the harsh weather

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DHL Response
7mo
Hello, Thank you for sharing your positive review of our company. We are thrilled to read that you had a positive experience as a Delivery Driver and appreciated the community and your coworkers. We understand that driving in bad weather can be challenging, and we appreciate your commitment to the job even under such circumstances. Once again, we thank you for your feedback and your dedication during your time with us. We wish you all the best in your future endeavors Kind regards, Your DHL Team
2.0
Oct 27, 2025

micromanage

Recommend
CEO approval
Business Outlook

Pros

-Good colleague, senior, and supervisor. Very helpful. -Working environment was very was excellent. - Atmosphere within team was supportive and positive.

Cons

- upper management was horrible in decision making. - reducing agent flexibility every month with strict regulation in the name of 'manipulation'. - involving HR in daily processing. - incompetence HR to follow employee act especially regarding overtime and in-lieu leaves. - agent has to take care of many things, volume, quality, line efficiency, quality framework, multi line, even meal break time was decided by management. - ironically, HR and upper management seem to be working together to create a very uncomfortable environment for agents, the complete opposite of their goals of building a great place to work. - the management tends to micromanage (itrack) and look for small mistakes rather than trusting agent to perform.

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DHL Response
7mo
Dear colleague, Thanks for sharing your experience. We are glad to read that you had a supportive team and a positive working atmosphere. That’s something we really value. We are truly sorry to learn about the challenges you faced with upper management and HR. It’s concerning to read about the micromanagement and strict regulations that made your experience uncomfortable. We want to foster an environment where our agents feel trusted and empowered to perform their best work. Your feedback about decision-making and HR processes is crucial, and we take it seriously. While it’s disappointing to read that past feedback hasn’t led to meaningful changes, we appreciate your honesty. We are committed to improving and creating a better workplace for everyone, and your insights will help us in that journey. Thank you again for your input. We wish you all the best in your future endeavors! Take care, Your DHL Team
4.0
Oct 24, 2025

Nice company to start

Recommend
CEO approval
Business Outlook

Pros

Hard work, exaustive and stressfull. Makes your phisical health cry.

Cons

Stable and inclusive. Safe and always looking for new employers.

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DHL Response
7mo
Dear colleague, Thank you for your review and kind words. We are glad to read that DHL has been a good place for you to start your career. We are committed to fostering a stable and inclusive workplace where everyone feels valued and respected. Thank you for highlighting this. We also appreciate your honest feedback regarding the demanding nature of the work. We understand that this can be exhausting and stressful. We encourage you to speak with your HR colleagues about any areas you feel could be improved. Topics must be discussed before optimization can begin. We wish you all the best. Warm regards to Berlin. Your Deutsche Post and DHL Team
Viewing 103 - 105 of 3,338 Reviews

Glassdoor has 6,441 DHL reviews submitted anonymously by DHL employees. Read employee reviews and ratings on Glassdoor to decide if DHL is right for you.