DXC appears slightly above average as an entire Co, but the side is not good. I have never written a bad review for any of my previous employers prior, but really felt the need to do so here for anyone considering this side of DXC's business. Poor Training and support. Multiple Outdated Legacy systems (5 or 6) to sign into everyday, and one or another down once or twice a week. Extremely Outdated systems. I had worked on better systems in the early 2000 after college than their current systems. Calls are Micro Managed and your time is held to nearly the second with phone time. The Co. has been trying to sell this side of their older/legacy life insurance policy's side of their business for many years but have been unsuccessful. So they have tried pushing as much as they are able to lower paid overseas call centers. U.S. based reps are the "second layer" after the overseas call center unable to assist, so customers are usually irate to begin when you receive their call, and backed by your poor training and outdated systems, you are primed to make that call even more stellar! Requesting time off is based on tenure with the Co. , so good luck requesting time off. If you have a family, and especially young kids that you need to work around be prepared for a hard NO. This is not a job role for that unless you are very tenured. Also, the system for even requesting time off is even clunky. You would think a Co with Technology in their name would have up to date tech, which they do for some, but only for certain departments that they view as cost effective. Their older/legacy life insurance side systems are seriously atrocious. Training is poor and time-off flexibility for newer employees is also very poor.
