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      Discover Customer Service Rrepresentative reviews

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      3.3

      32% would recommend to a friend

      (204 total reviews)
      avatar

      Michael Shepherd

      31% approve of CEO

      28% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      3.7

      Career opportunities

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Senior management

      2.8

      Work/Life balance

      Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      204 reviews
      3.0
      Jun 23, 2020

      N/A

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Thorugh training Decent Pay Benefits were amazing (Gym, lunchroom, etc)

      Cons

      Hours are non negotiable Lot calls Leadership not always helpful favoritism

      1.0
      Jun 4, 2020

      Do not work here

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay, benefits and PTO

      Cons

      It is very easy to get burnout working here - taking 100-120 calls per day and having to meet in AHT (average handling time) when you have no control over how long each customer will talk. This company does not care about employees being verbally abused on a daily basis by customers. Customers will call you names and harass you, but discover will do nothing about it. It is also very hard to move out of customer service, they want you to stay taking calls. I highly recommend NEVER working here if you value your mental health.

      Viewing 151 - 153 of 204 Reviews
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      Glassdoor has 5,579 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.