Discover reviews

Deceitful recruiting practices - the recruiter's are not upfront about the Personal Banker position which is very deceitful. If you are a licensed MLO, you will not perform the duties that you would working for a mortgage company, this job is nothing but an entry level customer service position. Be prepared to be micromanaged from the first day of training. They over micromanage. 5 or people or Team Leaders will reach out to you about the same thing within minutes of each other either there is no communication or it's part of their micromanaging. It's almost abusive. The trainers, team leaders, coaches, all use passive aggressive, gaslighting tactics when their crappy out of date system does work as it normally and frequently does not. It's almost mental torture so if you chose to work here you need to be mentally strong for their tactics. The microaggressions are unreal I was told by my team leader I didn't ask enough questions and she was wondering if "I knew everything". Fact is I know way more than her about mortgages I have my National license - she's only licensed to work for a financial institution. I just thought that was a passive aggressive and rude thing for someone in management to say to someone. So now I just ask dumb questions all day long. The reason they want you to put questions in the chat is because they can track that and if you make a mistake on the same thing later they have something to throw in your face. Discover does not trust their employees at all Discover also has the nastiest consumer base I have ever had to work with. I was a debt collector for years and never once had a customer base like the Discover customers. Training was very poorly structured and lacked a lot of knowledge. They don't have a specific trainer or trainers to train but they use team coaches which none of their information would never match. Very poor I was excited to start working here but that quickly went away after day 1 of training. I hate it here!!! This job literally makes me sick in the mornings when I log in daily.

Low pay, EXTREMELY HIGH CALL VOLUMES, a lot of fraud, very angry customers, not a good job for your mental health, management doesn't care about you not having a second to breathe in between each call, very little ability to help customers with their account issues, most times you're told all of the things you can't do for a customer leaving you to be CONSTANTLY cursed out. Team Leads don't care how taxing it is to be frontline taking all of the heat for the company's short comings. I could literally go on for days! Looking for a new job now!