Discover reviews

This place, especially Credit Operations, is run by textbook narcissistics that are determined to be wrong at every corner. The company recently opened a diversity and inclusion office and tapped a white, straight, cisgendered, christian male to run it, by the way.

I can only speak on what I've experienced in the Chargeback department, along with Charge Verification Group Charge Verification Group is basically back to back calls. I haven't been in that specific department for a few years but can confirm that call volume is still an issue with them. General Cons/Grievances - Discover cheaps out on year to year raises, doesn't keep up with inflation in most cases. - I received 2 leaderboard awards (basically employee of month) within year span and got a 50 cent raise. - No meaningful incentives. - Discover squeezes every bit of you, will operate on skeleton staff as much as possible. - Pretend to care about employees mental health but actions suggest they will do whatever they have to maximize profit. - Benefits are awesome but there will likely come a point where you hate your job so much that the benefits don't matter. At the end of the day, the company knows it's frontline agents are expendable. You may not see it at first, but eventually the cloak will come off and you'll see it for what it really is. It's a decent job if you're desperate for money but for the sake of your well-being, don't try to make this a long-term stop.