Pros
Lots of trainings and opportunities to learn. Decent benefits. Some of the people work very hard and deserve much more than what they are getting paid at the moment. I liked connecting with those few people because they made me learn the job a lot faster, and they were very friendly and happy to help you grow in the company.
Cons
Despite the few nice folks i met there, there are a lot of negative points that need to be discussed: Toxic environment: Obvious political environment, internal gossip and useless drama going on once certain persons do not agree with your way of doing things. You could work hard and get things done efficiently and nobody will notice, but do one thing bad and you'll be relentlessly criticized. Some of the team leads (Not all of them fortunately) are completely useless and when they have problems with you, they prefer talking to your manager behind your back instead of coming to see you personally to fix the problem. This was sad to see such immaturity from those individuals and frankly it was one of the reasons i wanted to leave the company: No matter the efforts you make, if your team lead dislikes you, you will still look bad to your managers. I thought this was the kind of behavior you'd find in a front office job, but in back office ? Definitely not worth it considering the low pay. Blatant favoritism: It's always the same click that gets all the credit, and gets the promotions. They back each other continuously and if you are not part of their circle, you'll be the outsider that they'll gladly throw under the bus if they have to pin the blame on someone. If you join this company you'll have to focus on being accepted by your peers more than doing your actual job, it almost feels like a kindergarten. This leads to very limited advancement opportunities, so be prepared to be stuck several years in the same job unless you are friends with the right people. Turnover: I've never seen turnover this high in a job before. Even fast food joints don't lose staff this quickly. It only took a few months after i joined to see more than half of my team leave the company. Literally everyone with a small glimpse of ambition either left or is thinking about leaving. Everyone at the office outside the privileged few are thinking about leaving. It is a bit comical that nobody is doing anything to fix this issue. I'm not the only one who is unsettled and unhappy at this place, simply read the other reviews on here regarding this position. Upper management: They either are completely disconnected from all of these problems or they simply don't care. Compensation: Very bad for industry standards and the stress this job will incur. You could work anywhere else and achieve better compensation. Efficiency: Procedures are often unclear, and you have to deal with many things at the same time. A lot of miscommunication makes your job much harder than it needs to be. Work nature: Instead of making misleading job ads to make the role more attractive (Due to the crazy turn over) they should just rename it "KYC Analyst" because there is absolutely nothing else tied to the job. You have no rights to interpret any data, you simply collect and push documents like a secretary. They will change your title, add additional work, force you to take on additional projects and your compensation will not be increased. I do not recommend this organization to anyone, unless you have no experience and you are building your CV, you are definitely better off working else where.