Pros
Bonuses were very helpful (usually between 8 - 16%) but you'll have to get on your team lead's nice side. The pay is good but in the location (Bellevue, WA), others offer much higher. Spirit days and Fab Fridays were fun but they never offered a variety of food and it can be boring, too. Nothing more special than other companies. Other offices, especially non-customer/accommodation service really like their jobs... they get more benefits and aren't treated like children who need to be constantly watched. The CEO and other executives higher up on the ladder are really nice! Amsterdam trip for almost 25% of the company based on tenure!
Cons
You can't be yourself - be who your manager wants you to be. You have to really suck up to the higher ups or you won't go anywhere. They hire managers/team leads with no experience - assuming because they're very mold-able and don't have a preconceived idea of how to actually treat/manage others. They categorize the workers to focus on some and not the others - if you weren't "chosen" by the almighty ones, you'll probably stay in your position for a good while. Work hard constantly but still no reward (other than bonuses but my bonuses were rarely based on my performance.) They expect you to answer 8 calls in an hour with only 25 seconds between each. If you can do it but don't suck up or fall into their mold, you get a pat on the back or maybe some chocolate and a balloon... other than this "reward" your work goes unnoticed. I was a strong team player and had very good statistics but was constantly told that I wasn't meeting the standard of the TEAM rather than the standard of the goals set by corporate. Managers don't resolve issues, they sweep it under the rug (GO STRAIGHT TO HR WITH ISSUES). Sometimes, HR isnt' helpful though either - they will erase any proof you have of any claim (for example, the HR site may say they offer a benefit but if you ask, they'll take it down and act as if it never existed). Their Values are unclear and leaves management unsure of how to lead. The values don't seem to be important and is definitely doesn't align with the atmosphere of the work place. SOME TEAM LEADS YELL AT YOU IF YOU GET OUT OF YOUR SEAT. It seems they lack respect and an understanding that we are actual adults with actual working brains.
