Unpredictable experience - Customer Services Account Executive Booking.com Employee Review

- The probation is extremely long (6 months) and it is up to your Team Leader to decide whether it will be renewed or not (meaning if you two don't get along, you will either say " Good Bye" or accept to be renewed unfairly - Your experience depends on your Team Leader and nothing is done to minimise this - There is an unfair hierarchy contradictory to what you're told regarding feedbacks to your colleagues and if you make the mistake to feedback a Senior, you end up having a meeting - Your stats are known not to be accurate but still, they count to judge your job and sack you if necessary. All agents complain about the questionnaire sent to the guest as being unfair since the guests often judge the company rather than the agent, but NOTHING is done. - What you're told when hired is NOT what will happen. Everyone is told that they will work one weekend in a month and not very late. Most of us started on late shifts (meaning you finish at midnight) and work at least 2 weekends in a month - I know someone who was told by a hotel that the hotel didn't want to speak to a Muslim agent (!) and when the agent spoke to the team leader about it, both the team leader and the quality coach sided with the hotel and blamed the agent asking how the situation could have been prevented - The recruitment process is not good, they don't test your abilities to type PROPER and PROFESSIONAL emails - We have to deal with agents outside the company who do very poor but yet, nothing is done and we're told to feedback them although it doesn't change anything. - Agents hired for ONE language are paid the same thing as agent speaking two languages - The canteen is a joke and if you have the audacity to complain about it, you are reminded that "it's free" (to which I'd reply "we have a 30 minute break .... )