Mentally Exhausting - Account Manager Discover Employee Review

2.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

WFH, 401K, healthcare, PTO, usual benefits to be expected from a billion dollar company like this

Cons

If you have any human feelings whatsoever, taking customer service calls gets soul crushing very quickly. They'll tell you you'll be able to promote out of it within 6 months but you can only promote to other call center positions. There are 4 huge waves of training that add more responsibilities to your job but your pay stays the same ($17). Not many managers seem to know what they're doing or what it's like to be on the phones at all. You won't be able to change your schedule and will be stuck with insanely busy weekend shifts. There is rarely more than 3 seconds between calls for your entire shift. If you don't want to feel like a workhorse, pass on this job.

Explore other reviews about Discover

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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