A Rapidly Declining Culture, Values and Environment - Sales Glassdoor Employee Review

3.0
Jun 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Career development & growth: I have been working at Glassdoor for 3 years and have been promoted 3 times which is amazing because once you build your internal brand and perform well, chances are that you will get promoted. Like any other organization you need to play your cards well and build the right reputation and relationships to speed up your promotion track, but overall, movements do happen frequently. Great benefits & work life balance: Free catered lunch (amazing), dog friendly office (it helps owners and other employees to feel emotionally supported with so many cute dogs in our teams), 401K match (this took a few years but it's amazing that we have it now), very flexible PTO policy as long as you are performing on your numbers, awesome health/dental policies and an ok working from home policy. Office location: This is tough for people that live in the city or if they don't have a car to drive to the office, but being right on the water in the Marin county has elevated the company culture and it's refreshing to work in this beautiful "suburb" only 4 miles north of SF/Marina neighborhood. Lower Management: I have had 4 different managers here and every single one of them were amazing human beings, very empathetic, always supporting reps, passionate about our career and personal development and overall very hard working people that is extremely hard to find in the bay area especially in Sales.

Cons

Upper management & executive team: Leadership is very removed from the needs and struggles of the lower end of the workforce - with the most recent news of Glassdoor HQ moving to the city, I was expecting a more reasonable announcement to get employees more excited and pumped about moving to SF. But, because they are so disconnected with what we need, it was a very disappointing announcement in our monthly all-hands meeting and actually quiet insulting. Yes, we all understand that moving to the city is more beneficial to attract new talent and grow our company. However, just being located in the city doesn't get Glassdoor the "top talent" we are looking for - it certainly makes it easier but if we are not considering a competitive perks & benefits package in addition to our "hot new office in the city" this will only get us the average candidate that can't get hired at other hot companies/startups in the city. This is not the first time that upper management has made announcements without reasonable preparation or understanding of employees needs and concerns. In fact, during the all hands meeting, when we were raising our hands to share our concerns/ask questions, a few leaders were laughing at our comments and making it sound like we were ridiculous for surfacing these concerns which was both insulting and disappointing. Additionally, for a company that always preaches "transparency" and "culture" they didn't consider for once how people will react to these not very well presented announcements and made it very obvious that ultimately the decisions will be made regardless of the impacts they may have on people's lives and there is no room for review, hence why I am very disheartened by leadership and their decision making process. Priorities: If you are an engineer or a technical talent looking for a job at Glassdoor, this is the right time because literally that's all they care about - if you are in Sales or Customer success, think twice because we are not given the right resources or teams to help us success in our roles. Customer Success:

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Glassdoor Response
6y
Thank you for taking the time to share your thoughts. I’m happy to hear you’ve found Glassdoor to be a place where you can grow and advance your career. And, I appreciate hearing that you believe we have amazing people, I couldn't agree more. However, I'm disappointed to hear that you feel leadership is removed from the workforce. Rest assured the leadership team and I are committed to understanding and hearing the needs of our employees. I take this very seriously. My door is always open and I'm also available anytime via our “Ask the COO” slack channel. I also appreciate your feedback about our recent announcement on our move to San Francisco. We wanted to share this news as soon as possible, while balancing excitement for our new HQ with the fact that we'll also still be staying in Marin too for those employees. On our end, there are still many things to be confirmed, but there is much to be excited about that we'll take into account for the next update. But, I do hear you and what I can promise is that we will relay updates regularly over the next 18 months before we move in. Thank you for taking the time to share your thoughts. Christian President &COO

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