IBM is not what they advertise - User Experience Designer IBM Employee Review

1.0
Aug 29, 2017
Recommend
CEO approval
Business Outlook

Pros

- Get to work with big name clients

Cons

- Pay is just enough under what it should be, and they make you feel bad for getting that. I worked with my manager on a project before I was actually on his team (I was under a different manager at the time), he would constantly praise me for my work and tell me I should have a promotion and move up to band 7 (IBM's ranking system for your experience level). When I got moved to his team I reminded him of this, even sending back the emails where he specifically called this out. He dragged out the promotion for roughly 5 months, finally telling me that even though I don't deserve it they are promoting me and giving me a raise. The raise was not exactly what I had been expecting (other band 7's discussed their salary and the raise I received was roughly 20k under what theirs). A very confusing process getting told you deserve a promotion, wait you don't deserve this, here it is...you didn't earn it. - The bonus system is designed to make you feel like you are not working hard enough. At the beginning of every year you decide how you are going to improve and discuss this with your manager. At the end of the year, even if you hit the goals and went beyond with glowing recommendations from the clients you were graded average and told to improve next year. - The travel. I worked remote, not sure how to put that in the location...but don't get tricked by that. When I first joined IBM I was told 15% to 30% travel, for 2 years I was only home maybe 5 weeks. I may have been ok with the travel if I was busy working on something that needed to be worked on at the client's workplace, but I literally would be told to sit at a desk and do nothing for some of the clients while IBM argued with the client about the contract. - Vacation and paternity. I was never approved to take a vacation even with over 100% utilization (which at the time was about 44 hours a week for client work). When my first child was born I was supposed to get 6 weeks paid paternity, I had to kick and scream to get 2 weeks (even though I had just finished a client's project and had nothing else lined up because I thought I would be out for 6 weeks). - Management and general disorganization. When I first joined IBM it took 6 months before I got a manager (I joined during a reorganization of the company). It was a very confusing time since I worked remote and did not know how to do things like find a client project to work on. When I finally got my first manager he was a developer with a team of people who developed...I was a UX designer. He constantly wanted me to go back to school to learn to develop and would not help me with client projects. Summary, not a great experience for me and I was relieved to get out. I am now healthier due to less stress and not eating like crap on the road, I see my daughter every day at 5:30pm, and I took my first vacation in roughly 3 years. IBM was a dark time in my life that almost ruined my marriage and had me regretting the various life choices I made to get there.

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5.0
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CEO approval
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Pros

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Cons

Frequent overtime is apparently something common at ibm

4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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