Great culture and learning opportunities but, limited career paths for technicians. - Technical Support Specialist II Ingram Micro Employee Review

4.0
Nov 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Feedback-driven culture. Friendly atmosphere. Good work/ life balance. Many opportunities for vendor-focused training.

Cons

Pay scale for technicians is relatively low. Until very recently, almost no long-term career development paths available for technicians unless they wanted to become supervisors.

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5.0
Oct 28, 2025
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very supportive work environment to grow

Cons

very team dependent with workload lots of offshore

3.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Associate culture and comradery Team collaboration Work/Life balance Stable earnings Global vision People Hybrid office days & remote

Cons

Toxic environment last several years from US ELT; Not people-first mentality; Public company pressures and metrics impacting day-to-day associates and expectations; Fear tactic implementation; Pay scales are widely vast and unjustified even based on merit, experience, and talent losing retention of resources; Lack of communication by leadership on roadmap for awareness to our resellers and vendors- lack of trust and execution with go to market objectives; Losing customer business due to no support teams in place in the big bet areas of the company (Cloud and Platform);

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