Not all it’s cracked up to be - Account Executive Salesforce Employee Review

3.0
Apr 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Salesforce’s products are for the most part the best in class. They are constantly innovating on the product and it usually delivers well for customers. Coworkers here are great, some of the smartest people you will come across and best in breed sales reps. You feel pride working at Salesforce. For the most part leadership is talented.

Cons

The media has an image that Salesforce is the number 1 place to work. This is not the case for sales. Many of the sales reps are unhappy with many things but stay because of how well the company performs/innovates. Base salaries are extremely low. There are very few people that are hitting their annual numbers and the overall compensation plus base is just not there. So much of it is based on territory but leaders will say to their graves that all territories are even. We would have much more appreciated it being called out vs. lying to our faces that they are all spread equally. Overall there is a lot of negativity here and much of this stems from the unhappy customers. Salesforce customers, especially in the SMB space don’t have the money to spend to implement Salesforce so their orgs are bad and adoption is extremely low. Account executives are responsible for selling - but also dealing with all unhappy customers, cancellations, technical support questions, etc. It doesn’t help that the renewals and billing teams are both outsourced to foreign counties and are extremely hard to work with (both internally and externally). You might close a huge deal but you’ll then have to deal with the repercussions of all the above.

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Salesforce Response
7y
Thank you for taking the time to leave your feedback. As you know, customer success is our top priority so it's great to see what you've mentioned about our products evolving. What you've listed in the cons is concerning however, and we do take this seriously. If you're comfortable, I'd recommend that you connect with your Employee Success Business Partner directly to discuss this openly.

Explore other reviews about Salesforce

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing workplace culture Great benefits Great career growth pathways Favorite job of my entire career Great leadership

Cons

None. You work hard but it’s so worth it.

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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