Enterprise Mobility reviews

ERAC is not a people-friendly place. Jack's background was in the military, so it is run like a quasi-governmental entity (ala the military). Additionally, it is a family-run company and they mix family with the business and you are expected to conform to a lot of the family values, including politics and social ideals. If you like to think and solve problems, then you likely won't enjoy a role at the company. Want to be measured on how well you perform and your achievements? Find another company. Want competent senior management? Find another company. To be fair, ERAC has had a lot of success in growing the company and in past years. I think what happened is they grew to be very arrogant, because of their success. I always say that arrogance begets incompetence. And, unfortunately for ERAC, the model of buying and owning cars for rental (as opposed to leasing them) has absolutely imploded on them. Apparently, the Taylor family is putting money back into the company. That is not a good sign for anyone involved in the company now. My guess is they will start rolling people out of the company. Officers in the company can and will be pushed out. Additionally, they are often overpaid. Because of this model, the officers 'pick' people that they like and believe are only a little less competent than themselves. They don't want anyone that performs well to stick around at the company. In a very perverse way, that threatens their own existence. So, if you ask questions and perform well, expect to receive a raft of trouble. And don't expect to receive any assistance. In fact, expect some level of sabotage from all levels of the organization. Unfortunately, they've setup a system with bad incentives and the people behave poorly, because of it. They told me before I joined as an experienced senior manager that there was a very low level of politics in the company. It couldn't be further from the truth.

12+ hour shifts starting 6.45am - 6.45pm or later Overtime expected as part of the culture Driving and delivering cars mostly Gaslighting from managers when you're exhausted Poor treatment of mental health You can be rotated to a different branch an hour away and are told if you don't agree you have to leave the business You are made to clean cars when there are not enough cleaners They frequently lie to customers Unethical behaviour in branches Cult mentality High staff turnover Stressful and understaffed Branches never answer phones so communication with customers is terrible which leads to angry unhappy customers and complaints Dodgy damage claims when managers are trying to get out of paying for damage Everything is about the bottom line and its always more more more, they will push their staff to the limit and call it a "yes mentality" Poor work life balance Working weekends Airport branches do crazy hours in the morning and late at night Managers guilt you into sacrificing your needs "for the team" Managers lack empathy and are taught to push productivity Part of training for being a manager teaches you how to "reframe" staff complaints as positives - they literally teach gaslighting Not enough training when you first start you are just thrown in the deep end They train you to force sales on customers and not take no for an answer, some people guilt or scare customers into buying additional insurance protection