Fidelity Investments reviews

Call center is a "sweat shop" in my opinion. Make you eat lunch, 30 minutes, at your desk-they call it a "Working Lunch". The calls are non-stop and you are limited in a career due to this being a call center. Very political place, no room for advancement. You are coached and everything you do is recorded both on computer and phone. Adherence to your schedule is a big thing, also, if a customer give you a bad survey, and its not your fault, you still get in trouble. Blah!!!

Big Brother is watching EVERYTHING you do. All phone calls and all computer use is recorded, timed, measured - Anything you say or do can and will be used against you. Metrics for everything and anything - Did you leave for break on time? (doesn't matter if you're on a call with a client); How many and how long were your bathroom breaks?; Constant coaching of what you said on calls with clients. If you're not perfect, you don't get a raise. They want drones, not humans, you're expected to say the exact same script every single time, no matter what. They should just have employees monitoring calls from clients and push "Button #27" for the script for that question, "Button #92" for script for this question... As soon as you hang up from one call, the next call is coming in, virtually non-stop the whole shift. I'd be surprised if they don't run out of people in the area soon to fill those jobs - they've burned out so many and/or fired so many for miniscule infractions of their rules. Doesn't matter how many 'Kudos' you got from clients that were happy with your assistance.