Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Nov 7, 2021
Recommend
CEO approval
Business Outlook

Pros

1. Pay is good 2. Able to work remotely 3. Job isn't too difficult

Cons

These cons are based on my personal experience at Glassdoor: 1. Glassdoor pays employees based on the state that they live in, which I don't believe is an effective strategy. For example, all of California is considered "Tier 1", and all of Illinois is considered "Tier 2", regardless of where you live within the state. I did not see myself being at Glassdoor long-term once I realized that if I were to move, I would need to take a significant pay cut. 2. When it comes to the relationship between Glassdoor and Indeed, Indeed is clearly in the driver's seat. It was annoying to constantly hear about Indeed being blamed for something Glassdoor couldn't do, or about Indeed systems, or about Indeed Sales and CS, etc. This definitely made me question the business outlook for Glassdoor. 3. There is a blatant lack of racial diversity in leadership at Glassdoor (manager level and up). There are several CS teams that are almost completely made up of white people. This needs to change, and I believe it starts with hiring more racially diverse leaders. 4. Glassdoor does not have the necessary data required to explicitly demonstrate a positive ROI to customers. This forces CS to resort to surface-level data points to attempt to show the value of Glassdoor and retain customers. Customers want to know how branding is helping them get more applies and hire more people, and as of now, Glassdoor is not able to clearly answer that question for their customers. 5. There is a lack of flexibility in how CS can go about doing their job. When I was there, there was a "client engagement" metric, which pretty much forced everyone to try to have a zoom call with each of their clients to conduct a business review. The ultimate goal is to retain and grow revenue, and there are many ways to do that aside from having a business review over zoom, and this metric limited creativity and autonomy, forcing many CS reps to waste time creating decks for clients that did not need it. 6. Morale is really low in CS and Account Management, and I believe that there will be a lot more people leaving in the near future.

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Glassdoor Response
4y
Thank you for taking the time to share your perspective. I appreciate the thought and detail you have put into this review. Let me address each of your points one by one. (1) Our compensation team continuously analyzes the market to ensure we offer competitive compensation. Our philosophy is to offer competitive compensation for a given role in the market in which we are hiring and this aligns with the approach taken by most tech companies (2) Our partnership with Indeed has unlocked significant growth for our business, however, at the same time, I recognize that it has also created operational complexities. A top priority for senior leadership is to continue optimizing our partnership to ensure it enables a positive customer experience and is seamless for our teams to navigate internally (3) I agree that there is a lack of diversity at the leadership level both within Customer Success and more broadly at Glassdoor. As a company, we have established specific, public goals around improving the diversity of our teams and we have made progress in increasing the diversity of Customer Success over the last two quarters. That said, I take very seriously the responsibility for continuing to advance these efforts, particularly at the leadership level (4) Customer return-on-investment is core to the Customer Success Manager role and ensuring that our teams are equipped with deep, meaningful insights is a priority across a variety of teams. As you know, we recently rolled out additional customer insights for our teams to leverage which directly link branding to hiring outcomes in the way you have suggested. We will continue to invest heavily in this area (5) As you note, the core role of the Customer Success Manager is to retain and grow our customers. Our goal in setting targets for the team is to enable conversations focused on driving value for our customers. We are constantly evaluating the efficacy of the KPIs we set for the team to ensure they are both realistic to achieve and drive a positive customer experience, (6) Employee engagement and retention is extremely important to me and all of the leaders in Customer Success. We continuously strive to create forums for feedback and to take action against that feedback. I care deeply that Glassdoor and the Customer Success org is an inclusive environment where individuals can grow their careers while also having fun. - Rennie Taylor, VP Customer Success
1.0
Mar 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Used to be unlimited PTO but I hear they’ve now taken that away as well.

Cons

Favoritism, avoidance of conflict by disciplining anyone who speaks up, lack of rewards nor competitive comp (I hear they’ve also demoted all CS to hourly and taken away their unlimited PTO), I could continue. Glassdoor’s CS org is an absolute mess and has been for over a year. A certain Leader has dismantled the entire org and left countless employees in their wake. They rule with an “off with your head” mentality. A beloved and well liked leader before them was fired with seemingly no explanation until shortly after they assumed his role. Whatever lightheartedness and trust that was left in CS evaporated over the last six months I was there. After voicing concerns about my manager who was eventually terminated (which was a 16+ month ordeal the CS team had to deal with I won’t get into) I had the misfortune of being on said leaders radar. Our team never had KPIs, and it was always said to be something that was coming. In a team meeting said leader announced they would need “at least a year” to have solid performance metrics, once again postponing them. This was a turning point for me as they were extremely defensive and combative when we said it had already been almost two years without them. They just could not understand. No empathy. Fine, another year. Despite documented positive performance reviews up until this point, my final review was brutal which also meant I missed out on my bonus I worked hard for. Then I found myself being invited to a vaguely titled “meeting” with the leader at the end of the week at 2 pm. I was understandably very nervous. During the “meeting” they spent 40 minutes asking me repeatedly “what do you want to do?” badgering me in ways that felt like an interrogation instead of whatever they thought this “meeting” was. They told me things like “people” called me “toxic”. Yes, those words. When someone in a position of power speaks to you that way it has the ability to make you question a whole lot about yourself. It was the low point of my entire career. I felt sick that I’d somehow ended up at a company where they condoned this kind of behavior. Luckily I am experienced enough to know exactly what they were doing to try and get me to resign after I’d spoken up one too many times. I fear others may not have been able to take the insults. When I pushed back and asked the intention of the meeting and if they could understand how it would be jarring for a junior staff member to have a meeting with a leader added to their calendar with zero context - once again they were incredibly defensive and claimed I should have known it was coming. (I didn’t, I had some of the highest numbers on the team and great relationships at the office). I made up my mind to leave that day and leave I did, but it’s important I call out why. This is still happening. I know others have been called out as well. The lack of professionalism and blatant disregard for feedback has made for a horrible work environment that continues to deteriorate. People work in fear of having to answer to leadership or opening an email with another decision resulting in a major change with zero benefit to the employee. The irony of the company being “Glassdoor” is palpable. I know other departments are better, but I urge you to not join CS. They do not care about tenure, intent, merit, or grit - they only care about egos and bottom lines. I watched countless people leave and my biggest regret is waiting so long before I did myself. I kept thinking things would change and they did, just never anything but for the worse. Truly a nightmare.

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Glassdoor Response
6y
Dear CS Alum I’m not familiar with your specific situation, but as the leader of Customer Success at Glassdoor I’m sorry that your experience was negative and upsetting for you in this way. I hope your time with CS gave you the opportunity to develop skills or experiences which assisted you in landing your next role and that you have found more fulfillment there. Chris, VP Customer Success
2.0
Apr 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Free catered lunch. Incredible spot in Mill Valley. Open PTO. Many teams doing things that are either bleeding edge or incredibly innovative, making it feel like everything you do, shows in how the business is growing. CEO is energetic, down to earth, personable, and approachable. Had constant company wide conversations about the direction of the company, and then individual conversations with each department about how the direction impacts them. Salary for the Bay Area was a little lower than average, but we were not located in San Francisco so most areas were more affordable. Medical/Dental/Vision benefits are 100% if you are single, but are about average if you have a family.

Cons

No 401k match. Next to no food near the office, in the event the catered food was awful or was a day there was no lunch. Certain teams have management stubborn to the extent of failure. I was brought in as an engineer assigned to re-architect a underpowered and aged environment, to make it scalable, sustainable, and efficient. Every step of the way, road blocks from my direct manager included undermining my technical experience in lieu of their seniority, constantly assigning tasks that exceeded a 60 hour a week workload, was completely unorganized in assigning priority to tasks that were newly assigned every week. For example, a task I was assigned to work on 2 weeks ago that was said to have the highest priority, was suddenly de-prioritized and had another task assigned in its place. However there was an expectation that I would still need to complete the previous tasks with the same sense of urgency, if not more. This made it nearly impossible to complete any project, and was told that I had an inability to complete tasks or assignments, which (in their opinion) was a display of poor performance on my behalf. This made it feel as though I should not believe in a work/life balance, and should not only spend time at work doing tasks/projects, but spend a significant amount of time at home doing the same. There was an "always online" mentality that stemmed through the team, and it made some of the team members feel completely exhausted in their position. When trying to own a project or have a stake in decision making as far as architecture and technology used for items that I was directly responsible for, this was routinely made for me. My input was often dismissed, with the reasoning being I had not done my research or that I needed a thorough report written in order to even acknowledge my input as an item of discussion. The executive management my team directly reported to often had completely opposing ideologies and opinions (versus my direct manager) on priority regarding my tasks, responsibilities, and the type of technology and architecture we should be/could be implementing to better the company. At my resignation, much of the "issues" that were reflect upon my performance, were in complete opposition to what I was directly told by the executive management of my team. It left me feeling a little lost, and as though the treatment in my current situation was personal. I did not, however, see this sort of management or attitude on other teams. I do believe Glassdoor is an incredible organization to work for, that can provide ample opportunity to many different people. I do not, however, believe that my specific department is one of the successful areas of the business due to the aggressive management style that seemingly suppresses creative thought or individual input in their roles, duties, or ability to make decisions for the team.

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Glassdoor Response
8y
Thanks for the candid feedback. I’m sorry to hear that you didn’t feel empowered because empowering my team is a top priority. Some of our initiatives can be complex, so truth be told, we can require scrutiny at times to ensure we get things right. We aim to push responsibility out as far as possible, while balancing that with data, accountability and performance-based decisions too, especially with the big stuff. Glassdoor is fortunate to be growing rapidly, so we do work hard, and we ask that from each of our teams, though it’s often a workload that allows for work-life balance and time to recharge as you need it. Yes, there are times of the year when things can be busier than usual, like any team at any business, but when these times hit, I take the approach to be connected even closer with my team to ensure that top priorities get met, and we choose to delay other tasks when needed. Clear communication is essential here, and I ask employees to keep me posted if or when they’re feeling inundated. We can always adjust things. In addition, when difficult conversations do need to happen, my goal is to be aligned with my team as there should never be any surprises about performance. I will look into this, and I welcome you to reach out to me directly.
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.