Pros
The Inbound team members work tirelessly for this company, often without thanks or recognition and frequently without support from the “leadership” or IM group. The “quality” that the customer receives starts with the Inbound team’s hard work. This team deserves better support from local “leadership”, senior management and the IM group.
Cons
Originally when I took over the position I felt the biggest challenge would stem from lack of systems and discipline of the team. However, I quickly realized that inflated egos, dirty office politics and administrative incompetence would prove to be bigger obstacles. The total disregard for professionalism, honesty, integrity and values demonstrated by the “leadership” of this Distribution center take away from the positive experiences and cheapens the “Henry Schein Values” that are preached but not followed. These dynamics are not conducive to building a strong team, innovation or productivity.
