No recommend for customer services agents
Pros
Good benefits (health and dental insurance, vacations paid, 2 days off with full payment during the year, Birthday off) If you are studyng they can help you with your schedule
Cons
The comunicaton is horrible, one day you are working on a position and the next day they could move you to another position without any warning. They don't explain the reason for the changes until weeks later, and that's if people start asking questions. One day they give you a task and a week later they change it because they realized it wasn't useful and they send you back to do what you were initially doing. The clients were always the most affected. Massive withdrawals without prior notice. Lack of organization in the processes. everything was done on the fly instead of planning before executing.