Intuit reviews

I worked as a customer service rep that was going through a management transition. One of the manager was extremely high maintenance and drove away some experienced employees by being aggressive and extremely discourteous. This manager was seen as a key person in the transition, so was protected from any repercussions from his actions. The morale of my department was shattered. Upper management knew of the problems but refused to remedy them.

The single largest downside is in the front line/middle management incompetency. Many front line managers are immature, with limited to no experience outside this Intuit facility. Their leadership style is "Do what I say, not what I do". They promote a culture of cronyism, actively practicing exclusionary policies to retain their authority. Unfettered teasing, ridicule, and embarrassment are common, everyday occurrences. Small and open cubicles provide no privacy. A walk down any aisle reveals numerous bare behinds and fat bellies squeezing out of tight clothing. Shorts, pants hanging almost to the knees, muscle shirts, flip flops or bare feet are accepted as "business casual". Cleavage, bare midriffs, tatoos and body piercings abound. People spend their break time hanging around with arms crossed over cubicle walls, pestering others and interfering with their work load, unencumbered by work ethic or values, and ignored by floor managers. The software tools necessary to do your work are constantly breaking down, unavailable, and often ineffective. It is typical during the busiest tax season to have no working copier available on the floor, with many printers out of commission entirely, or with no toner or paper readily available. Until a month ago, even a pencil and paper required permission and a key from a manager to obtain, so most people just brought their own supplies.