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      Intuit

      Engaged Employer

      Intuit Tax Support-Technical *Customer Service reviews

      4.5

      94% would recommend to a friend

      (572 total reviews)
      avatar

      Sasan Goodarzi

      94% approve of CEO

      89% positive business outlook

      Ratings by category

      4.8

      Diversity & inclusion

      4.7

      Work/Life balance

      4.6

      Culture & values

      4.6

      Senior management

      4.6

      Career opportunities

      4.4

      Compensation and benefits

      Tax Support Technical *Customer Service employees have rated Intuit with 4.5 out of 5 stars, based on 572 company reviews on Glassdoor. This indicates that most Tax Support Technical *Customer Service professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Tax Support Technical *Customer Service professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      572 reviews
      2.0
      Apr 21, 2026

      unclear bonus requirements feel unfair

      Tax specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The flexibility and 401k contributions are good.

      Cons

      The bonus requirements were not made clear until the company's busy window and at that point it was almost impossible to meet the requirements. I was giving less than 25% of the bonus earnings due to low tax advice feedback supposedly. Feels like a scam because the tax advice work flow constantly changed this year and the system dropped so many calls, the customers were bound to leave bad feedback.

      1.0
      Apr 20, 2026

      Flexible hours but lack of training and incentives

      Tax specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, flexible hours with 20 hour min requirement, 36 hour requirement for tax peak.

      Cons

      Not enough training, more like a call center help customer from using the product to preparing tax returns, not enough incentives this year or spotlight rewards, lost a lot of time with my family and because I didn’t meet 1 day requirement for the 36 hours they did not “qualify” me for the $1,300 end of season bonus. I had a funeral to go to on one of those days so I lost $1,300. Don’t forget that the customer is not right at least not this year.

      1.0
      Apr 19, 2026

      Supportive managers in 2025 but 2026 toxic environment and strict rules

      Tax specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      In 2025 people were great and flexible. In 2025 they prorated bonuses and were welcoming. Managers would get to know you, your interest and help you advance in Intuit.

      Cons

      2026 everyone was unbearable. Its like high school where if someone likes you then they'll help you. They do not try to assist you with anything and are way too strict on the bonus rules. Off by 0.2 hours, sorry $0 bonus. Also I have a disability it was extremely difficult to get accommodations, HR was rude, would not call me and demanded I'd be on Zoom. Lastly their use of AI is terrible, they are forcing employees to use AI, that hallucinates significantly and give tax advice on advance tax situation when the specialist has no understanding,

      Viewing 10 - 12 of 572 Reviews
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      Glassdoor has 14,370 Intuit reviews submitted anonymously by Intuit employees. Read employee reviews and ratings on Glassdoor to decide if Intuit is right for you.