The layer of middle management (dev leads, test leads) is bloated and adds little value. The specialization of roles into Dev, Test, PM limits employees from gaining skills that are transferable, since there typically aren't that specialized roles outside of MS. Microsoft needs to figure out how to utilize the SDE/T (testing) discipline effectively to infuse reliability, stability and perf into products; we need testers who are good enough to be developers on the same product. MS also needs to figure out what it's strategy is in the services space. We also need to find ways to encourage small but good ideas to blossom into compelling products; it seems like products only get created when a General Manager or a VP decides to create something.