Paysafe reviews

3.5

62% would recommend to a friend

(1,384 total reviews)

Bruce Lowthers

48% approve of CEO

45% positive business outlook

Paysafe has an employee rating of 3.5 out of 5 stars, based on 1,384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paysafe employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

1K reviews
2.0
May 2, 2023
Recommend
CEO approval
Business Outlook

Pros

-learned a lot on my own just because I was curious to progress but it's not like they gave me the tools -some people are nice until they become toxic -flexible hours but that can also be a sign of their poor management and lack of transparency to check and make sure that everyone is on clock and working even hours

Cons

-where to start: preferential treatment, favoritism and nepotism (family members being reporting to other family members, connection ties that go beyond professional relationships and bluntly supporting your mate even when they are incompetent for the job just because management liked them- example of people getting promoted and undertaking responsibilities without having knowledge of the product they are assigned or internal processes). -if you want to save your mental health do not get hired in their Customer Care team 2nd level, underpaid and overworked, only certain people get the privileges a lot based on toxic office politics, everyone wants to mingle and start drama, lots of gossip. -incompetent boomers that do not know how to open pdf file but boss around younger people with degrees and education far better than theirs to cover up for their own insecurities and trying to gaslight. -managers enjoy gaslighting and threatening employees, exerting pressure and trying to make you overwork because we are family and support each other but only the younger ones would overwork in the end. -if you are smart and competent they will exploit you to the fullest without any benefits and if you try to demand or negotiate what you deserve they start the manipulation and pressure to make you quit because they cannot fire you openly. -internal career development based on how much you fool around and joke with management instead of actually working and how much your manager likes your obedience as they do not welcome genuine feedback or criticism and kill creativity until you are obliged to quit to save your own dignity. -company itself in other offices can be professional and have potential but the environment I experienced was horrible. -people getting promoted in one night who start early and leaving early never going above and beyond or exhibiting the necessary skills just because they were close with the bosses and pretending as if they knew what they were doing while exploiting the work of much more competent colleagues. -I say run, division and petty office politics starting from the higher management, sketchy bonus scheme, constant lying and covering up for their own poor decision-making and lack of resources, pointing the finger to lower management or employees while never acknowledging their own mistakes. -Arrogant and narcissist behaviour especially from male colleagues who utilized work of female employees and teammates and presenting it as their own to get promotions arranged by another male in higher positions, HR is aware and doesn't do anything about it even when reporting that people were getting promotions without merit- for a fact, call of applications wouldn't even come out and if there were call of applications, team would opt for a boomer that fits their corrupted scheme- also, Directors hiring wouldn't even be present on the interview call and delegate this task to their subordinates which makes no sense as they are not equipped to interview candidates, complete lack of respect for your own effort or time as a young candidate. -Younger people being punished for their honest feedback and never given more incentives to work, salary consistently remaining below the market standard for similar positions, HR would tell you to not complain since you are not getting paid 0. -Elitist groups within management, managers calling employees inappropriate names like jokes about being autistic or other inappropriate comments such as that it is your fault for being stressed even when you try to explain that you are overworked and there not enough people on the shift, they still wouldn't hire new people on time. -narcissist managers promoting toxic culture by micromanaging and gaslighting certain employees while allowing others to log out two hours earlier or go on two weeks vacation. -messing with payroll- no structure and automatization and paying overtime with delays just because managers would forget to submit working time correctly. -sending you on business trip without daily allowance and blaming you for the delay of funds arriving hiding the fact that the delay was on the part of HR payroll and entertainment. -No sacrifice is worth for this department- needs complete re-structuring to respect itself again. -Operating for two years without KPIs or quality checks and then all of a sudden introducing them and expecting that you will do thousand things at once because they couldn't plan ahead and make sure that introduce these gradually- they don't even know managerial organization and fair distribution of work.

2.0
Mar 26, 2019
Recommend
CEO approval
Business Outlook

Pros

When the company was Meritus, it was a great place to work. Once it changed hands, it went to hell.

Cons

It was awesome working there, before it became Paysafe. It tanked, after it became Paysafe.

3.0
Oct 28, 2018

Honest and transparent review about Paysafe

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to start your career. Great human people, it does feel like a family. Great office. Good learning curve for the first months in the payment industry. Work life balance is great, but it depends. Respectable and good *starting* salary. Good social life and lots of events. Try to run like a start up. No micromanagement. Communication between departments is getting better. You will enjoy working. Flexible work environment. Good perks. I didn't felt like a number.

Cons

Sales lead this company, not engineering/product. This company is doomed if they don’t make a drastic switch in the way they operate. Too much acquisition without focusing on fixing the core product or making the internal tools adequate. Lack of talented resources and mentors. Terrible QA. Features or new products push takes forever. Way to many DevOps, it's just crazy. Legacy tech stack. Unreliable infrastructure. People take on many hats without really knowing what they do and should focus/improve on what they should be doing. All the cool tech stuff is handled by 3rd parties and external teams. Not a meritocracy. You will never ever grow if you stay, never. You will never get a raise. Too much stupid and inefficient process due to lack of automation. People still work the same way they used to do 15 years ago and don’t know the best practices, tools or make any efforts to learn something new. They value hard work instead of working smarter. Re-branded the company (2-3 times) to hide many problems in my opinion. They could have invested this more intelligently. Low hiring standards. Not disruptive or innovative. Don’t trust any words your manager say, they don’t have any power at all and they can not keep any promises. Failed promises over and over. Way too much project/product managers with no tech experience. A lot of talkers but not a lot of doers. Clear cases of favoritism, nepotism. Smart people are leaving the company. Sinking ship. HR is a police, and a little bit to hardcore on promoting it. Inefficient meetings.

Viewing 91 - 93 of 1,384 Reviews

Glassdoor has 1,493 Paysafe reviews submitted anonymously by Paysafe employees. Read employee reviews and ratings on Glassdoor to decide if Paysafe is right for you.