Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceTitan

      Is this your company?

      ServiceTitan reviews

      Compare reviews

      3.4

      50% would recommend to a friend

      (831 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      831 reviews
      5.0
      Mar 1, 2019

      Changing Lives and Having Fun = Golden Opportunity

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Game-changing product, tons of team support, and we are actually making a difference in the lives of some of the hardest working people out there. Plus all the perks you might expect at a SaaS start-up (and then some).

      Cons

      The stress and ambiguity that comes with being at a hyper-growth company...the job ain't easy.

      avatar
      ServiceTitan Response
      7y
      Thank you for this positive feedback! We feel very proud that our core values are something that employees can live each day. Striving to achieve the extraordinary and changing lives are no small tasks, and we know that it can become tense or stressful for employees. We will be continuing to look at opportunities through our wellness program to ensure employees are living balanced lives and becoming the best versions of themselves. We hope you know your hard work is recognized and valued, and we will continue to do our best to help you strike the right work/life integration and balance for you!
      1.0
      Feb 13, 2019

      Horrible selfish Owners and Senior leadership

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      great office, great location, good parking

      Cons

      major issues with corporate politics .. who you know get things done .. major favoritism concerns .. directors and above not held accountable for anything .. Owners are the worst .. not friendly very demanding .. they don't understand the business from the front line to the back end .. they just see numbers .. not a scalable organization .. constantly blowing through capital executive perks .. they are having to raise funds quite often to sustain day to day business .. scary place to work

      avatar
      ServiceTitan Response
      7y
      We appreciate your feedback and are sorry to hear that this has been your experience. Our leadership team feels very strongly that accountability should exist at every level of the organization, including themselves. As we've grown tremendously in the past few years, we have found many opportunities in the area of scale. We certainly face new problems as we solve existing problems, but we hope that employees find this as a fun and rewarding challenge with us! Our leadership and management teams want employees to freely use our open door policy or All Hands meetings to provide feedback or ask questions, and we hope you to take advantage of these while you're here.
      3.0
      Feb 10, 2019

      Sadly it's been difficult...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - people are nice in general besides some - free food and 100% paid benefits - Amazing mission to help the home industry - feel like you are making impact

      Cons

      - honestly... there is no work life balance here in some departments. An average 60 hours is a norm - Pay is horrible considering all the hours you put in to just keep up - Some department heads give out spot bonuses frequently to make up the pay gap but some heads just don't believe in spot bonuses... I guess why can't we all get paid fairly and remove the spot bonus program completely?! - toxic environment ( men swearing or yelling in rooms) - certain people get promoted every 6 months - very weak woman executives represented. If you just look around the room when you are in a meeting, you will notice there is usually no woman or very few ( like one). Oh also there are some departments that are 100% men... -women keep on resigning due to "family issues" - 6 weeks maternity leave (?!) might as well not offer any - product gap and over promises from sales to our customers - Some people think that they are elite and look down at their colleagues - keep on hiring unnecessary headcount in certain departments

      avatar
      ServiceTitan Response
      7y
      We appreciate your feedback! We know that work/life balance can be difficult, and we are currently evaluating different ways to help employees manage this. This includes looking at resources and staffing to ensure we have the right team size to deliver for our customers. We do pay equity and overall compensation analysis annually to ensure we're paying both equitably within and across teams and competitively with the market. Diversity and inclusion is incredibly important to the organization and to our leadership team. We will continue to do deeper work on this front, and hope that we can set an example for our peers in tech and our customers in the trades. We hope that we are able to address some of the concerns that you've raised. Our goal is to continue to improve your experience to be a place where you choose to work and are proud to work for everyday!
      Viewing 727 - 729 of 831 Reviews
      Related searches: ServiceTitan jobs | ServiceTitan salaries | ServiceTitan benefits | ServiceTitan interviews
      ReviewsServiceTitan reviews

      Glassdoor has 848 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.