ServiceTitan reviews

3.4

50% would recommend to a friend

(831 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

831 reviews
3.0
Apr 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits, seems like a good organization for growth. Remote work, although that is ending soon.

Cons

They don't trust you at all. If you walk away from your desk for more than 5 minutes, you are to report this immediately or they'll suspect you're not doing your job. They've got monitoring software on all computers, so they're logging key strokes, watching your screen, everything. I understand the necessity of security, but the monitoring of your screen all day is 100% weird and invasive on your job. There's no need for that unless you are constantly in suspicion of your employees. They are trying to catch you doing something "bad", which could be not moving your mouse for 15 minutes (Hi I need bathroom breaks). I have worked for a few companies that require high security, and 0% of them have been monitoring my every move. You're just treated like a kindergartner in their first Zoom class. If you don't look 100% engaged at all times, they'll call you out (even if you ARE paying attention!). I do my job honestly and work hard, but the invasion of privacy and lack of any faith in employees has me looking around.

4.0
Apr 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Company has great benefits like unlimited PTO, stock, management isn't overbearing or micromanage in any way. Insurance is amazing and working here has been a good experience so far.

Cons

There is too much work for an IM. We are expected to know so much that even an IM trainer may not even know. We have to manage literally everything so it's not fair we are expected to be content experts with such a vast software. That expectation isn't even put on our trainers. We don't get paid enough for the many hats we wear. It's not unheard of to be starting your work day earlier and ending it late due to the amount of work we have to put into implementation.

2.0
Apr 14, 2020
Recommend
CEO approval
Business Outlook

Pros

High creative ceiling Talented people "in the trenches" Perks/salary are good

Cons

Extremely narrow room for execution Numbers chasing, not data driven Teams are mostly working in isolation and are poorly coordinated, leading to a lot of drag and wasted time. Almost no room for advancement--expect them to hire outside people over your head. Culture of fear

Viewing 100 - 102 of 831 Reviews

Glassdoor has 848 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.