Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 128 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 46 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 31 reviews)); "NO work life balance" ((in 25 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 20 reviews)); "Rampant favoritism across all departments." ((in 16 reviews)); "Annual layoffs" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

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3.4

50% would recommend to a friend

(833 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

833 reviews

1.0

Oct 21, 2024

Warning for those considering this role

Sdr manager

Recommend

CEO approval

Business Outlook

Pros

some nice people going through it together

Cons

High Turnover Lack of True Sales Leaders Lack of Trust No Career Growth High Overtime Limited Qualified Opportunities Micromanagement Negative Atmosphere

3.0

Jun 25, 2024

Great Company, Poor Management

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. The company has grown rapidly and has adopted the work from home model for almost all employees, which is great for times like these. The company also is growing rapidly which could mean rapid professional growth as well.

Cons

Employees are overloaded with work and expected to meet metrics that very difficult to attain with the resources provided. This in turn creates an issue with work life balance. High performing employees end up taking heavier loads to make up for lower performing employees and end up worse off than the lower performing employees when it comes to promotions and advancement. The unspoken rule is to keep your head down and work, if you are inclined to or you could be viewed as a problem and management can use that to work against you when you're looking to climb the corporate ladder.

1.0

Apr 4, 2024

Horrible management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits like insurance and salary

Cons

Absolutely horrible management, ridiculous evaluation systems and no job security

Viewing 109 - 111 of 833 Reviews

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