TLScontact reviews

2.9

33% would recommend to a friend

(195 total reviews)

João Cardoso

Not enough data to show CEO approval

32% positive business outlook

TLScontact has an employee rating of 2.9 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TLScontact employee rating is 24% below average for employers within the Personalwesen industry (3.8 stars).

Reviews by job title

195 reviews
3.0
Apr 27, 2023

tls visa agent

Recommend
CEO approval
Business Outlook

Pros

small team, reliable hours, quarterly paid lunch

Cons

high pressure environment, no room for error

avatar
TLScontact Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience within TLScontact.
1.0
Mar 25, 2023
Recommend
CEO approval
Business Outlook

Pros

You’ll receive your salary on time Team is good - non management only

Cons

Low salary regarding work load No appreciation Promotion based on favouritism only. Team leaders and supervisors knowing less then senior agents. No life balance: shifts starting with 07:15 and the last shift will finish at 19:15 Almost daily you are asked to do overtime Shifts on Saturday as well Very short break No communication between team leader and supervisor Team leaders and supervisor have their own ego, they all want to prove superior Management almost inexistent Catastrophic HR - no idea what they are doing

avatar
TLScontact Response
3y
Thank you for taking the time to write a review! We are sorry about your experience while working at TLScontact but glad to learn that you enjoyed working with your team members. We are growing quickly, which presents its challenges, but we care very deeply for our employees hence why we have recently reviewed our salary, employee engagement and wellbeing activities but also our benefit package. This year we will also focus on management training programs that will help our managers grow to be the best leaders they can be. We can guarantee that all employees within TLSconact our treated fairly and equitably and that company policy and procedure are always applied. Recently, colleagues who have been with TLScontact for less than a year have been promoted. All employees were consulted before implementing the shift patterns in order to ease employee workload and to accommodate operational needs. Please be advised that we offer a paid 30minute lunch break to all our employees. Should employees require more time for their break we are always open to discussion. We will of course take your feedback on and investigate further in order to improve our employee experience. Yours sincerely.
4.0
Feb 21, 2023

job description

Recommend
CEO approval
Business Outlook

Pros

company values, sufficient training opportunities

Cons

low salary, fewer promotion opportunities

avatar
TLScontact Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience within TLScontact UK and are glad to learn that you enjoyed working in our unique culture.
Viewing 112 - 114 of 195 Reviews

Glassdoor has 243 TLScontact reviews submitted anonymously by TLScontact employees. Read employee reviews and ratings on Glassdoor to decide if TLScontact is right for you.