TP reviews

4.4

88% would recommend to a friend

(74,040 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,040 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

74K reviews
1.0
Apr 14, 2023
Recommend
CEO approval
Business Outlook

Pros

job to accept only if desperate

Cons

you only receive leads from customers who are dissatisfied with Netflix's product or service. Each call is a 10 minute discussion with customers who are angry about the changes or why they can't get service we would need a spicologino support that doesn't fit and an hour of meditation and internal calm instead you are just stressed and dissatisfied.

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TP Response
3y
We would like you to share with us the reasons for your evaluation via https://teleperformance.com/en-us/contact-us/ We are always looking to improve, and your sharing will be important to us! Thank you
1.0
Apr 14, 2023
Recommend
CEO approval
Business Outlook

Pros

some of the people are great

Cons

- Dishonesty; repeatedly said they'd do something, and then did not. - Incompetent management - poor communication of expectations - output driven environment, not concerned with quality of service - no support system for difficult calls with heavy subject matter - no coaching or development plan for new agents, IT'S SINK OR SWIM - underpaid (below NMW for one month) for hours actually worked, as they use a pseudo 'salary' system, which means you do 150 hours (in my case) and are not paid for them all, as you had a sick day (outside of those hours) and it gets deducted in full

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TP Response
3y
We're sorry to hear about your experience. We'd like to understand further and do our best to learn from it. Could you please share details with us at https://forms.office.com/r/qU6NHq8CHN? Your feedback is much appreciated.
1.0
Mar 15, 2023

Not Great lol

Recommend
CEO approval
Business Outlook

Pros

Option to Work from home

Cons

Huge lack of communication Poor onboarding experience

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TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
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