Is TP a good company to work for as a Support Engineer?

Support Engineer professionals working at TP have rated their employer with 4.7 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Support Engineer Jobs at TP now and start preparing for your job interview by browsing frequently asked Support Engineer interview questions at TP .

Does TP pay Support Engineer employees well?

Support Engineer professionals rate their compensation and benefits at TP with 4.8 out of 5 stars based on 21 anonymously submitted employee reviews. This is 11% better than the company average rating for salary and benefits. Find out more about Support Engineer salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13821) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (691) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1795 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1500 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1245 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3817 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2467 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1502 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 376 reviews))

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TP Support Engineer reviews

4.7

99% would recommend to a friend

(21 total reviews)

Jorge Amar

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.8

Culture & values

4.8

Diversity & inclusion

4.8

Work/Life balance

4.8

Senior management

4.8

Compensation and benefits

4.8

Career opportunities

Support Engineer employees have rated TP with 4.7 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Support Engineer professionals have an excellent working experience there. TP is rated 27% above average by Support Engineer professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

21 reviews

3.0

May 29, 2015

Microsoft Support Engineer

Support engineer

Recommend

CEO approval

Business Outlook

Pros

This is an excellent entry level position for a person looking to expand their abilities in providing excellent customer service. It is a stepping stone to things that are greater.

Cons

The training provided for my Microsoft technical support contract was non-existent. I was expected to just pick up cloud computing without assistance or availability of subject matter experts. There is a constant push to be a telemarketer while you are performing IT engineering duties. The compensation for providing IT support for complex technical issues is not appropriate. Management has the mentality that people should just expect a dismal work environment.

3.0

Aug 20, 2014

Awesome Work Place, Horrible pay

Support engineer

Recommend

CEO approval

Business Outlook

Pros

I loved the atmosphere and the people i worked with, i was in the latin team and i loved it because they def treat you like family and they help you when you need help. The managers are awesome and fun to work with.

Cons

I hated the pay. It was kind of stressful knowing that if you don't meet your quota you will be fired.

1.0

Jul 5, 2014

Good Place to Learn! Bad Place to Work!

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Learn Microsoft Technoligies.Two guys from Microsoft, senior support "types" came in to teach our class about SharePoint and related products for about four weeks. Good class! I got paid.

Cons

Pay. Management. Work Environment. Parking. Suspect Culture. Because of the inept and incompetent decision making from TP management, my team was under a lot pressure to perform and exists in an environment where the smallest infraction can now get you fired! This situation could have be avoided but instead we were just setup to fail by TP management.

Viewing 16 - 18 of 21 Reviews

Jobs at TP

Customer Engagement Specialist - On-site - Morning & Evenings shifts - Competitive hourly pay!

Customer Engagement Specialist - On-site - Morning & Evenings shifts - Competitive hourly pay!

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TP Support Engineer reviews

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Reviews by job title

Microsoft Support Engineer

Awesome Work Place, Horrible pay

Good Place to Learn! Bad Place to Work!

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