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The UPS Store

Part of UPS

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The UPS Store reviews

3.5

52% would recommend to a friend

(3,142 total reviews)
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Tim Davis

48% approve of CEO

45% positive business outlook

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Nov 6, 2024
Recommend
CEO approval
Business Outlook

Pros

The job is straightforward: you scan Amazon returns, you ring customers up for shipping and printing, you print off things for people. Once you learn it, it’s muscle memory. Every once in a while, customers ship something interesting. Some customers are nice and pleasant and you can establish relationships with regulars/mailbox holders. Job will offer consistent hours, with inconsistent days.

Cons

The customers are rude, entitled, and belligerent at points. Amazon customers argue with you at every turn, often don’t know how to work their returns and shove their phone in your face for you to do it, fight with you over packaging, etc. Shipment customers are often just as bad, as they complain about the cost of shipping and packaging without fail. You WILL be arguing with customers, likely daily. To make matters worse, the pay is awful. You can’t support yourself on the money you get paid at The UPS Store. Opportunities for promotion are limited, and since it’s a franchise model it’s more of a buddy system than a meritocracy. There are NO benefits unless you’re upper level management, and even then they’re very limited. You will have to accept AT&T and Spectrum returns that are dirty, full of bugs, etc. To top it all off, the turnover rate is high, so you’ll likely have a constant flow of new coworkers who will quit without notice because the job is that bad. You will likely be working weekends often.

Viewing 40 - 42 of 3,142 Reviews

Glassdoor has 3,228 The UPS Store reviews submitted anonymously by The UPS Store employees. Read employee reviews and ratings on Glassdoor to decide if The UPS Store is right for you.