UPS reviews

3.4

55% would recommend to a friend

(36,765 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

37K reviews
3.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Team is the best part of it all. People you meet can make or break your day. Overall a straightforward job with clear expectations to be done.

Cons

KPIs are all over the place. One location will have higher expectations to cover for the region to meet goals. Expectations will increase if you meet KPIs to beyond the scope of possibility, which makes it impossible to enjoy the profit sharing bonus at the end of the year.

1.0
Apr 21, 2026

Clerk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay and and medical benefits

Cons

Disappearing pension and jobs. Mostly due to UPS‘s new policies, and disappearing Customer Service. A one 800 number that is answered by unprofessional hard to understand an impossible to deal with. Most customers frustrated off the phone and have nowhere to turn no longer allowed to come to the actual buildings where customers packages are held. But, forced to make arrangements to pick them up ups stores. The volume in my area just continues to drop off from their poor decision-making with no signs of letting up. I assume along with everyone else that UPS has arterial motives shrinking their workforce., with the hopes of future profits from the implementation of technology. In my experience, most of their technological improvements in the past have been big flops, and I assume this one will be as well. it’s my opinion that investors should be running from this company , it’s gonna take a long time to get this place back on track and change public opinion back , and there are no signs locally of that happening anytime soon.

Viewing 124 - 126 of 36,765 Reviews

Glassdoor has 40,970 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.