Waitrose reviews

3.8

66% would recommend to a friend

(8,737 total reviews)
avatar

Jason Tarry

74% approve of CEO

47% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,737 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

9K reviews
3.0
Apr 26, 2018

Customer Service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is great to be a part of a company that has a bonus scheme and has a wide range of benefits attached to it. Colleagues are like family and you have a real sense of togetherness in the work place. It is a great place to work for flexibility. You can do part time hours and have the opportunity to do over time and if you have appointments etc. you can make up your hours. Depending on your personality, you can achieve a lot in Waitrose. There are many different roles in a convenience store and the option id there for you to have a o and be trained at all roles (fresh, bakery, operations, checkouts)

Cons

Management are not always great at giving you a THANK YOU for going above and beyond your duties or even a WELL DONE when you have excelled at your job. Instead they focus on the negatives. When you do something wrong out of human error, they are so quick to penalise you for it. When you are experiencing difficulties because of illnesses, in a convenience store there is not much you can do as you generally on your feet for your whole shift. When you are ill or have childcare issues management should be more supportive and not make you feel guilty for issues that are outside of your control.

1.0
Mar 1, 2018

Customer Service Assistant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the customers, the John lewis benefits

Cons

poor management, poor work culture

1.0
Feb 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Discount Card 3 months after probation. Small yearly bonus. Cheap food in the staff room.That's all

Cons

Completley under staffed. The management don't have a clue how their department works, Staff tries to talk to you when you're already serving customers, staff don't stick to break times so you're +1 hour late going, too many supervisors who are stuck up, not enough training, uniform sizes are a joke. Blood pressure through the roof from the stress.

Viewing 109 - 111 of 8,737 Reviews

Glassdoor has 9,099 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.