Western Union reviews

3.4

56% would recommend to a friend

(2,929 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,929 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Mar 21, 2017

Compliance Specialist

Recommend
CEO approval
Business Outlook

Pros

Good insurance benefits, they are very well organized as compared to other employers, regarding education of expats on how to adapt to the new country they are about to live in, salaries are relatively okay. Fast recruiting process, relatively good facilities. Good choice for people who want to study, since they can fit their courses in their daily life by working night or morning shifts. Opportunity is given to the employees to share the knowledge they have in various fields, by having annual sessions on literally everything, and it's free.

Cons

Salary could be better, as employees who speak 2 or more of the major operational languages are required to get paid one bonus for the most "expensive" one, without having any extra benefits to receive for the rest of the languages used. You can find yourself working 20% more just because you said you speak one more useful language. No extra benefits from that... So people avoid mentioning any additional skills sometimes. Bad recruiting process, as they sometimes tend to hire in a fast-track way even people who are obviously interested to stay 4-5 months. Then these people leave and their position cannot be covered, giving extra responsibilities to the rest. Internal decisions and under-the-table agreements regarding promotions, where you see people that are locals getting the escalation or managing positions by simply using their PR skills or by simply being natives of the country. People are being rejected constantly when they apply for promotion, since usually the person to be promoted is decided in advance, before any interview. Constant charity reminders where they ask from the employees to contribute for donations, which means they take from the expenses to donate. It's like saying to your 4 friends "I am buying pizza tonight, but I have to ask from one of you to give me his part back". Sometimes it makes you wonder if you are actually working for a big company. There is not enough time to rest during your day offs, especially if you have 5 days in a row early morning shift from six and they give you just one day off and then again 5 in a row... Sometimes they even ignore the preferences that you stated for your schedule, sometimes they cannot satisfy them because people are leaving all the time...

2.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits, pay, 401K match, and PTO were generous. The opportunity to travel and meet your colleagues around the globe was a real bonus.

Cons

The decision to outsource IT to a 3rd party offshore was a horrible decision. It did not reduce costs. Instead it severely reduced the level of customer service and system reliability provided to internal and external users. It was chaos, and probably still is.

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Western Union Response
9y
Thanks for the feedback. We’re glad you found value while at WU; a global company with employees in over 50 countries. Western Union (WU) is committed to providing an excellent customer experience, and invests significantly in technology and capabilities which have continued to improve system availability and customer satisfaction. We wish you success in your future endeavors.
2.0
Oct 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Their pay and benefits were pretty good, the everyday casual attire was great. Loved working with a global company as it provided the opportunity to develop friendships around the world. I was part of the team that came from Travelex when Western Union bought them, our management was always phenomenal.

Cons

Unfortunately Western Union decided to outsource our jobs to HCL, an IT contracting company in India. We were replaced by teams of underpaid, often inexperienced, unmotivated contractors in India, most of whom were only using HCL as a means to better positions.

Viewing 109 - 111 of 2,929 Reviews

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