Tell about yourself. How do you check the IP address of a machine? How do you unblock a website? Do you have experience with M365?
2nd Line Support Interview Questions
47 2nd line support interview questions shared by candidates
Do you have experience teaching apprentices/junior members of the team?
What is one of my weaknesses or what I would like to improve.
Tell us example how you dealt and resolved complicated issue.
Why did you apply for this role? What do you know about Network Rail? What do you know about safety at Network Rail? What does diversity and inclusion mean to you? Can you provide some examples of a time you've been inclusive? What skills and qualities can you bring to the role? How does this role fit into your career plan? What are some areas you find challenging? What do you know of the business? What are some challenges facing Network Rail? What would you do if someone made an inappropriate comment? Give an example of a time you've solved a problem? Give an example of a time you've proactively gained information or data form different sources?
Tell us a time you overcame a difficult situation
How would you deal with a frustrated customer?
How would you troubleshoot someone having slow network?
What's is more important, technical skills or interpersonal skills.
How would you deal with a difficult client?
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