I applied online. The process took 4 weeks. I interviewed at AT&T (Dallas, TX) in Jan 2014
Interview
Took less than a month.
Submitted my resume and cover letter online, was then invited to do online assessment, which led to a Skype interview with a recruiter asking canned questions (he was very kind, though reserved). Almost immediatly after, I attended a web seminar to learn more about the program, and then completed a role play exercise (which was rather fun), where I simulated interacting with both a new and current customer.
Interview questions [1]
Question 1
What is something that you have had to work to improve in regards to a business setting?