AT&T CSR interview questions

It was really fun and exciting to interviewcommunication skills in resolving product issues and consumer complaints through multiple channels by providing technical support troubleshooting hardware and software; (retrieving lost photos from cloud, updating phone, fixing stuck screen, teaching how to back up photos, use of apps and how to avoid extra data charges). • De-escalated problematic customer concerns, maintaining calm, empathizing with a friendly demeanor. • Helped train new employees on procedures and policies to maximize team performance to meet store quota. • Applied consultative approach to collect information on customer service, account. • Updated my knowledge of current promotions, exchange guidelines, payment policies and security practices to make sure the process for the customer was simplified by doing research online and team meetings. Retail Sales/Customer Support Specialist, AT&T, Phoenix, AZ June 2013-August 2015 • Customer-focused approach to troubleshooting, resolving problems and ensuring repeat business; kept knowledge of full suite of products/services; Help Desk support and technical support, met key aims, sales goals and resolved any device issues • Helped customers with the purchase of company products/services/features/accessories/upgrades and bill payments through online system. • Answered inbound calls, helped sales reps to meet store personal and store quota, processed paperwork, and performed store duties; putting together display models, cleaning, inventory, and open/close duties. • Followed-up with sales teams and customers with complex issues to coordinate resolutions.

The interview process was nice and to the point, an overall good experience for me. I would recommend this company for interview and opportunity as AT&T is a staple organization. Do not hesitate to apply for a position with them