I applied online. The process took 1 week. I interviewed at AT&T (Houston, TX) in Oct 2018
Interview
Interviewer asked me why work at at&t, I let her know that I myslef work with computers and i constantly deal with internet, routers and also phones and phone plans. I was told that they wanted to start teaching us 3 sections so we could handle multiple issues. 1-internet 2.Cable 3.Phone
We did some role playing on a call which i wasnt that good at....
I did show empathy and i feel like thats one of the reasons they liked it idk
umm... i dont have previous experience either so that was cool, and the interviewer was really nice! They joked around and made you feel like its ok dont stress haha
But idk it felt like an ok interview but i did feel like i didnt do so well in some parts...
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
