I applied online. The process took 2 weeks. I interviewed at AT&T (Memphis, TN) in Jan 2019
Interview
The interview process was very personable. I first completed the phone interview and was offered an in person interview. I came into the office, met with the manager, answered questions, did role play and left.
Other Customer Service Representative Interview Reviews for AT&T
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations