I applied online. The process took 2 weeks. I interviewed at AT&T (Ocala, FL) in Jan 2013
Interview
Phone interview done as a group you listen to a speech and are scheduled a day and a time for testing at the end of the call testing is computer based at center mindless computer based day in the life of a CSR you will not need to type well just follow the instructions 2 days later informed of pass and scheduled interview with mang at center. If you can walk in the door without drooling on yourself or making inappropriate comments the job is yours if you want it turn over is high 80% for a reason
Other Customer Service Representative Interview Reviews for AT&T
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
