I applied online. The process took 2 weeks. I interviewed at AT&T (Atlanta, GA) in Jul 2012
Interview
It took a while, with a phone interview, I had to drive a couple hours to meet a recruiter, and then an interview with my future manager.
I lucked into the interview process according to the phone interviewer who told me they get thousands of applicants and only interview a couple. The phone interview was very easy, it was just basic stuff like would you be ok with the schedule and a commission based environment etc.
The recruiter was the hardest part. I had to drive pretty far away to meet with a woman who critiqued everything I did, which was more of her personality than something I think they are supposed to do. Anyways, they ask a lot of the same questions as the phone interview but then they throw in those interview questions that find out all about your personality. Like what would you do in this situation, what was your experience with this in the past etc.
The interview with my store manager was really just a formality. We scheduled it with the recruiter at the end and at that point I think she had already given me the green light really. So the store manager was just showing me around the store and making sure my personality was ok with him I guess. He didn't really ask me any questions just asked me if I'd be ok with the schedule etc.
Interview questions [1]
Question 1
During the second interview process, she asked me several questions about what I would do and my experience was etc. She asked me to tell her a time I had to sell something to a customer, she asked me to tell her about a time I had to deal with a technology related malfunction etc.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.