AT&T interview questions

It was an internal hire position. They went through a regular interview process. Then there was an aptitude test. Once you passed that test, you went to the location to take a practical test. They gave you some imaginary customers, and you had to learn the file, and then supervisors called in as customers. You were graded on an arbitrary system of whether or not you handled the concern/complaint on one call. Once hired, the job was really the complaint line for yellowpage customers. In many instances, the call could not be resolved on the initial contact, and that was not acceptable. They had a grading system which was not very fair. There were many people on disciplinary plans, so many in fact that they stopped using that grading process about one month after they dismissed me

I was first contacted by an outside recruiter. After speaking about my background and the position, she set up an interview with the General Manager and Sales Manager. I interviewed with both of them at the same time. Their questions consisted primarily of questions about my background and experiences and we discussed how my experiences would relate to their position. Some role playing was involved but not too in depth. Overall it was a very conversational interview.